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Business Profile

Handyman

Mateo's Pro

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Handyman.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/18/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Completed power washing on our house on 8/1/25 and damaged 4 window screens, paint to front and back door sides, laundry dryer vent, and magnetic screen door. Also ruined our flowers in the back. When done, he said we owed him more than the agreed upon price as he cleaned our gutters which we did not ask him to do. Attempted to reach out on 8/5/25 and he was extremely rude, refused to reimburse us when asked, and then pretended he didn't do the work on our house. Will cost us more in repairs than it did to get our house power washed.

    Business Response

    Date: 09/30/2025

    We respectfully dispute this complaint, as the statements are false and do not pertain to our company.

      We have never performed any work for this individual, including power washing, gutter cleaning, or any other services described.

      Our records show no client under this name or address.

      *********** is family-owned and has operated for years without receiving complaints of this nature. We specialize primarily in renovations and construction management, not power washing or landscaping.

      After this individual contacted us, they demanded $200 and threatened to sue if payment was not made, which we view as an attempted scam.

     

    *********** has served loyal clients for years without receiving complaints of this nature. We value our reputation and the trust placed in us, and therefore request that this complaint be dismissed as it is baseless and unfounded.

    Customer Answer

    Date: 10/07/2025

    Please see the text messages between us, which shows proof of the fact that he worked on our house. 

Mateo's Pro is NOT a BBB Accredited Business.

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