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Business Profile

Dry Cleaners

Laundromax

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dry Cleaners.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Laundry mat gave my clothes to the wrong costumer and theyve waited to see if they would bring it back but they havent and I keep contacting the business to figure out a solution and they do not respond

    Business Response

    Date: 10/17/2025

    Good Evening, 

    Our apologies for the delay in responding, but this complaint was only recently forwarded to my attention. While we sincerely regret the mix up with the customer's order, our store policy is that the "Companys liability with respect to lost or damaged articles shall not exceed $75.00 per laundry service order." This policy is available on our website (**************************************************) and is prominently displayed in each of our stores. For reference, I've attached a highlighted copy of our policy along with images of the policy displayed in the subject store. 

    Notwithstanding our company's policy, we offered the Customer $300 to resolve this matter, but the customer declined. 

    Customer Answer

    Date: 10/20/2025

    Someone else has reached out and helped come up with a solution. Theyve determined they would write a check for 1000 and give 50 in credit to have clothes washed. So I am not sure who and when someone responded to BBB and if things changed. Or they just didnt know a resolution has been made. 

    Customer Answer

    Date: 10/21/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ***

  • Initial Complaint

    Date:09/26/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The machine at laundromax did not credit my laundry card 40 I put into the machine I was not made aware I had 60 days to redeem my card general manager did not advise me to use it right away and gave me an attitude saying calling corporate aint going to change a **** thing I dont appreciate you questioning me with a rude and disrespectful tone the this happened just happened in July and was not aware there were only 60 days to redeem I did not sign no document knowing I had 60 days the gm should be fired Efrain did a horrible job dealing with this issue

    Customer Answer

    Date: 09/26/2023

    I want a refund of 40 dollars that was offered to me because the machine to load funds on my card did not work they had an error message and they claimed my credit of 40 dollars expired  when I was never notified I had 60 days to redeem theres is no signature that I was aware they need to refund me my 40 dollars because this just happened in July the machine did not credit me when I put 50 dollars of my hard earned money

    Business Response

    Date: 10/11/2023

    Store location and Manager have been sent details to contact customer and resolve issue. 

Laundromax is NOT a BBB Accredited Business.

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