Complaints

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• Initial Complaint

  Date:09/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 9/18/24 I brought my car in for a rear main seal leak and when I went to pick it upon the next day the check engine light was on and the car slammed into gear upon it being checked I was told they some how short circuited the *** computer a they would get one the next morning from a junk yard well that turned into almost a week later that it got done enuf for me to drive it home . the next day I saw a fluid leak worse then what it went in for was going on . I called the owner and he said bring it in the next morning Wich I did to a owner and mechanic with a bad attitude because I discovered these problems .when it went up on the lift I noticed bolts that should look like they where removed didn't and that ****** ******* where missing where they never had before also wires were not attached back the right way .I was told it is an old car and asked to leave with alot of attitude the mechanic slammed my door open hitting the lift and whipped my car out of the garage .I don't believe they did the job and that they returned my car in worse shape then it went in for .I was told it was power stearing leak that I didn't have prior if that's what it is also my car was just state inspected a week before it went into this shop .when I picked my car up almost a week later I was given a suggested work needed sheet and no where did it mention a power stearing leak or ******* missing Wich would seem important if your doing a rear main seal job .I was told an oil change was done but not the filter .I was not asked to do an oil change and not due for one ,now my oil is over filled and I do not believe they did the work it went in for and damaged my car more from the unprofessional work . nothing looks like it was even unbolted to do a rear main seal

  Business Response

  Date: 10/10/2024

  To whom it
  may concern,
  Mr.
  ******* ******* reached out to Island Auto Sales to inquire about the cost of
  having a rear main seal replaced on his 1999 Honda Civic. My secretary informed
  him that we would need to visually assess the leak on the car before we’d
  commit to replacing the rear main seal because we wanted to be sure that was
  the repair needed before performing said repair, Mr. ******* insisted that this
  was the repair that was needed but agreed to let us inspect before replacing.
  My secretary then informed Mr. ******* that the labor of replacing the rear main
  seal was approximately $570.88 and the seals would cost around $23.48, and the
  job would take approximately 5-6 hours. Mr. ******* made an appointment on
  Wednesday September 18th at 8AM to have us assess and then replace,
  if needed, the rear main seal.
  Mr.
  ******* called our office on September 18th after his scheduled appointment
  time to inform us that he was going to be late. He arrived around 11AM. When he
  arrived he was upset that when we informed him that his car would not be
  completed that day due to him arriving late and the amount of time that it
  would take to get the job completed but we would get it up on the lift,
  inspected and start the rear main seal if it was in fact needing to be
  replaced, and finish the job the next morning. Upon inspection of the vehicle
  one of my mechanics informed me that there was oil coming out everywhere,
  predominantly from the oil pan gasket and the timing cover gasket.  I had my secretary call the customer to inform
  him of the oil leaks and gave him a more than reasonable quote to replace the
  gaskets to which Mr. ******* said “it’s there for the rear main seal. I’ll do
  the rest myself”. We informed him that the rear main seal may slow down the oil
  loss if replaced, it would not fix the problem entirely, however. Mr. *******
  declined so we went ahead and moved forward with the removal of the rear main
  seal and got the job to about 50% completion that day and completed the job the
  following morning with no issues. Upon completion of the job, we checked the
  oil level and rather than add 2Qts. of oil we did an oil change and filter
  change at a cost of $52. My mechanic brought the vehicle outside and my secretary
  called and informed Mr. ******* that his vehicle was completed.
  Mr.
  ******* arrived, received his bill and refused to pay for the oil and filter
  change, we accepted the payment for the estimated job and took the loss on the
  oil and filter change; we gave him his keys and sent him on his way. After a
  few minutes Mr. ******* came back inside and informed us that the “D” light on
  the shifter was flashing so I sent my mechanic out to investigate and followed
  behind to see what the problem was. The light was in fact flashing so we
  brought the car back in and put the scanner on the car. While we were waiting
  for the scanner to complete the reading, we popped the hood and checked to see
  if any wires had been broken in the transmission removal process. While we didn’t
  see any wires that had been broken during the removal of the transmission, we
  did see that there were wires that were broken previously and poorly put back
  together (and had little connectivity) and were wrapped in electrical tape. We
  properly reconnected the wires after showing Mr. ******* and were hopeful that
  this would rectify the problem, but it didn’t. After the scanning of the vehicle,
  we determined that it was either the automatic transmission control solenoid or
  the main engine computer. We informed Mr. ******* that we would do our best to
  get it by tomorrow (Friday), but it would be possible that it couldn’t get here
  until Tuesday and that we would pay for the parts and not charge for the labor.
  While Mr. ******* wasn’t happy, he accepted that answer.
  The
  parts were unobtainable locally, they arrived on Tuesday, we immediately installed
  the automatic transmission control solenoid, and the “D” was no longer flashing,
  and all problems had been rectified. Mr. ******* took his vehicle at no
  additional cost, but as we advised, the car was still leaking fluids due to the
  repairs that Mr. ******* had previously declined and informed us he was going
  to do himself. Days later Mr. ******* called to inform us his car was “leaking
  transmission fluid” and told him to bring his vehicle back so we could look. Upon
  arrival we immediately brought the car in and noticed a power steering leak
  that had been obscured by the copious amounts of oil on the underside of the vehicle.
  We brought Mr. ******* in the shop to look at his car to show him that it was not
  transmission fluid leaking but in fact it was power steering fluid. At this point
  Mr. ******* became belligerent and accused us of never doing the job, at which
  point he asked to leave. Attached is a picture of the used rear main seal that
  we had removed from Mr. *******’s car, the receipt of the rear main seal from
  the auto part store with the date of Mr. *******’s repair and Mr. *******’s receipt
  with the corresponding part number and recommendations for fixing his vehicle.
  If
  there are any other questions I can be reached at anytime at ************* 
  
  ***** from Island Auto Sales