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Business Profile

Records Management

Access

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Records Management.

Complaints

This profile includes complaints for Access's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Access has 118 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Access

      500 Unicorn Park Dr # 503 Woburn, MA 01801-3377

    • Access

      4 1st Ave Peabody, MA 01960-4909

    • Access

      2071 W Fairview Ave Montgomery, AL 36108-4118

    • Access

      1511 S 47th Ave Ste 130 Phoenix, AZ 85043-6108

    • Access

      2021 E Locust Ct Ontario, CA 91761-7618

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/19/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      REMOVEDis closing on Friday, November 22, 2025. You may not be aware that I have been working with Access on a solution for Centras records since around August 18, 2025. I have repeatedly requested options for scanning, one-time costs to allow the files to remain at Access with annual shredding of older files, and the ability to have files delivered when requested, etc. I have met with multiple people and have had significant difficulty getting clear answers, proposals, and REMOVEDa result, I have done quite a bit of research on industry standards. When converted into standard units, the quoted fees equal approximately $39.40 per box, which is roughly 38 higher than nationally accepted rates for permanent removal and retrieval. In the course of my research, I repeatedly encountered references to hostage fee structures in the records-storage industry, which is obviously a situation we are trying to avoid.Industry-standard removal pricing for PHI-regulated medical record storage is typically $5$15 per box all-inclusive. Your cubic-foot pricing ($7.14 retrieval + $18.30 permanent removal + $7.36 dock fee per cubic foot) is significantly above market norms and results in a total of over $13,425 before transportation. That level of pricing is not commercially REMOVEDmove forward cooperatively, we are requesting a revised, industry-standard all-inclusive removal rate. Based on market benchmarks, a rate in the range of $6$8 per box is both fair and consistent with what we have seen from comparable vendors.We are prepared to proceed immediately and to pay promptly once a reasonable rate is agreed upon.Please let me know the adjusted pricing so we can finalize next steps.

      Customer Answer

      Date: 11/30/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #REMOVED. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      REMOVED

    Access is NOT a BBB Accredited Business.

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