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Business Profile

Records Management

Access

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Records Management.

Complaints

This profile includes complaints for Access's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Access has 118 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Access

      500 Unicorn Park Dr # 503 Woburn, MA 01801-3377

    • Access

      4 1st Ave Peabody, MA 01960-4909

    • Access

      2071 W Fairview Ave Montgomery, AL 36108-4118

    • Access

      1511 S 47th Ave Ste 130 Phoenix, AZ 85043-6108

    • Access

      2021 E Locust Ct Ontario, CA 91761-7618

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/13/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It has been a month since we sent our original account termination request. After about 5 email follow **** phone calls to the supervisor of our area, calls into the corp. line, our account still isn't closed! The supervisor of our area said she is unable to close the account herself as she has to wait on corporate to do their "process". What process takes a month to complete. Not one single person has helped us or been able to terminate our account! Unacceptable!

      Business Response

      Date: 09/14/2022

      I spoke to the client and apologized for the delay in her request being processed.  The account was closed within 12 hours of receiving this notification.  She has my contact information for any future needs.

      Customer Answer

      Date: 09/15/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *************************

    Access is NOT a BBB Accredited Business.

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