Complaints

This profile includes complaints for Ethos Veterinary Health, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Ethos Veterinary Health, LLC has 27 locations, listed below.

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  Ethos Veterinary Health, LLC

  150 Presidential Way Ste 200 Woburn, MA 01801-1121

• 

  Massachusetts Veterinary Referral Hospital

  20 Cabot Rd Woburn, MA 01801-1332

• 

  Ethos Veterinary Health, LLC

  405 N King St Ste 500 Wilmington, DE 19801-3769

• 

  Peak Veterinary Referral Center

  158 Hurricane Ln Williston, VT 05495-2072

• 

  Capital District Veterinary Referral Hospital

  222 Troy Schenectady Rd Latham, NY 12110-3424

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought was not eating and drinking for a few days. His whole behavior was way off so we contacted up at nearing office and we decided we weregonna take them the following day well the poor dog wasnt drinking any water all day long with it being very hot so we decided since had a good experience in the past with Boston West Animal Hospital to take him there again Well, we will say this *****, who was working at the reception was fantastic. Our nurse that took care of scrappy was also fantastic yet once we gotthis Doctor for him, she was a joke. She was also very rude, arrogant and pompous. She was insulting my wife and I She even insulted our regular veterinarians hospital. Shes going all like she knows this and she wouldve done this and she wouldve done that. She said to us how do you knowyour dog has a food allergy cause we told her our veterinarian ****** test on scrappy she says well you didnt ask the right questions so how do you know that my wife says we trust a veterinarians office.This woman is a disgrace to all the veterinarian doctors. The only thing she was looking to do is make money she wish she was in my book very rude unprofessional and also plain word that I hate to use, but Im gonna use it anyways despicable. We will never go back there again. We spent almost 5 on the fall nothing last night. My wife and I both felt we wasted our time going down there because of this idiot. I did contact them again so I could speak to the service manager and that individual never called me back. Well, I decided to do this because I want the Better Business Bureau to be aware of this highly incompetent veterinarian doctor. Again, we will never bring our dog there in the future no way I dont like anybody who is very arrogant and promise and also plain rude and the way she looks down on me and my wife. Im an army veterans I served overseas so I do expect him to be taken care of after all his family.. this doctor is a joke. Thats all Im gonna say.

  

  Business Response

  Date: 07/31/2025

   Thank you for taking the time to share your concerns regarding Scrappy Doo's recent visit to Boston West Veterinary Emergency & Specialty. We sincerely appreciate your service to our country and understand how important it is that both you and Scrappy Doo receive respectful, quality care.
  
  We take all client feedback seriously and have thoroughly reviewed the details of your visit. While we're disappointed that your experience did not meet your expectations, we want to address the medical care provided during Scrappy Doo's examination. Our attending veterinarian followed established diagnostic protocols appropriate for Scrappy Doo's presenting symptoms of decreased appetite and water consumption. When pets exhibit these concerning signs, especially during hot weather, it's standard practice to conduct a comprehensive evaluation to rule out various potential causes. The diagnostic approach taken was medically sound and designed to ensure we didn't miss any underlying conditions that could be affecting Scrappy Doo's health.
  Regarding the discussion about previous allergy testing, our veterinarian's questions were intended to gather complete medical history to provide the most accurate diagnosis and treatment plan. Understanding the specifics of previous testing helps us avoid duplicating procedures and ensures continuity of care. This thoroughness is part of our commitment to practicing high-quality veterinary medicine.
  We understand that communication styles can sometimes be perceived differently, and we regret that you felt our approach was not appropriate. Our team strives to provide clear explanations of medical findings and treatment options, though we recognize this information can sometimes feel overwhelming, especially when you're concerned about your pet.
  
  The diagnostic workup and treatment provided were medically necessary and appropriately priced according to standard veterinary fee schedules in our region. The charges reflect the actual medical services performed and the time invested in ******************* While we're sorry this experience didn't meet your expectations, we stand behind the quality of medical care provided. We will not be processing a refund for the services rendered, as they were performed according to veterinary standards and were medically indicated for Scrappy Doo's condition. We hope Scrappy Doo is feeling better and wish you both well in the future.
  

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday January 16th I took my dog for a surgery consult as he was diagnosed with the cancerous tumor on his back leg.Originally was told the appointment would be a total of $300 , and when we got there for the consult, they talked us into $3000 worth of testing. After the most important test was run. Using an ultrasound guide to perform the test the results came in to find the test was not performed correctly in the facility lied to us, and insteadof telling us such. They told us the test results came back and conclusive. Never offered to reperform the test free of charge. They actually refused to do such and we had to bring the dog to another medical facility that evening to have the test rerun. Come to find out the dog did not need to be put under as Bulgar had said , in the same task was performed while my husband was holding the dog. They only charged us $170 for that particular test when Bulger charged us double the amount. They are refusing to give us our money back for the test that they did not perform correctly.

  

  Business Response

  Date: 01/30/2025

  Thank you for reaching out regarding the complaint associated with ********. At this time, we are unable to provide a response, as the matter has been referred to our legal and risk management team for further review.
  We appreciate your understanding and will defer to the appropriate legal channels to address this case as necessary. If any further correspondence is needed, please direct inquiries to ******************************************************************************************.  (That address is not to be given to the client) 
  

  Customer Answer

  Date: 01/30/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:12/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Despite multiple requests from me to ***, they have failed (refused) to provide blood test results.

  

  Business Response

  Date: 12/10/2024

  Our hospital has been following Ms. ******** limiting contact restrictions by avoiding phone calls and texts, and communicating only via email. After setting up her account in our portal, she requested that we also stop emailing although she was fully aware that the portal only allows access to discharges and invoices. On December 4th, with her authorization, we emailed the clinical summary containing the requested lab results, fulfilling her request. If more information is needed, please advise.

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My young dog was hit by a car 730am 5/18. I rushed to ur clinic.I was 14 minutes out, I called ahead of time. ***re was blood coming out of her mouth and her breathing was shallow. I arrive my dog barley breathing, I ran inside, they weren't even waiting for my dog. ***y worked on her, I waited in the lobby for 45 mins before asking for a deposit, did not update me on my dog just wanted my cc. Mind you there was only 1 other person in the clinic. 2 hrs later dr ****** came to talk to us, explained she only gave fluids & looked for internal bleeding. Her breathing was not better, X-rays still not done until given more $. Her breathing was still bad. I was told to go home and wait, 130pm that day still no word, I called, and I was told she had a left pneumothorax & needed O2.She needed to transfer to Grafton due to no overnight docs. I asked Dr if she is on o2 how am I going to get her 53 mins there with no O2?*** dr then told me "u are just going to have to hope for the best" Racine-" Do you feel comfortable transporting your dog with o2?"Yes, I do.******-"*** Dr is going to tap her pneumo and she will be ready by time you get here." *** clinic told me to pick her up between *****pm, I arrived a little after 4pm, " *** dr was tapping her pneumo"- receptionist. we did not leave to ******* till almost 530pm.My Dog looked worse then when I dropped her off that at 8am. Tachypneic & in pain. She looked better at 8am. I paid over $2400 for what? To bring a sicker dog to *******?***y were not surprised by the lack of notes, the lack of communication and the lack of care.No Results shown to me. Where is the compassion? I am lucky that I was able to take ***** to ******* WVRC to get the care she needed by Good Compassionate Drs who communicated with me and took loving care of my dog. and because of them she is ALIVE and thriving over a week later. I will never come back to this clinic because you did more harm than good to my poor dog and all you care about is money.

  

  Business Response

  Date: 06/06/2024

  Patient (*****) presented to our hospital at 8:02am and was triaged to our treatment room and vitals were obtained and entered into our medical record system by ******. An IV catheter was placed at this time for intravenous access for the use of emergency medications and the doctor immediately performed a point of care ultrasound and ECG. *****'s blood pressure was obtained prior to being placed in our oxygen unit. A critical treatment consent form (STAT form) for basic cardiopulmonary resuscitation (CPR) and cost of immediate treatment for stabilization was discussed with *************************. At 9:26am a treatment plan (estimate) was sent to the owner for review. A client communication was added into the medical record at ****** to please call ***** if ***** is not answering. Abbee will likely be trying to get some sleep.  At 9:39am, five view radiographs were performed and submitted to a board certified radiologist for interpretation. Bloodwork, additional pain medications, fluids, serial blood pressures, and nursing care was performed while awaiting the radiology interpretation. Due to the patient's mentation, hypertonic saline was administered around 11am. The radiology report was completed by 2:16pm. After reviewing the report and speaking to the owner, a thoracentesis was performed. Due to a DVM shortage at our ******* location, the patient was transferred to our Grafton location for further continued care and hospitalization.

  Please refer to complete medical record for additional details.  

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 1 I took my dog to Veterinary Specialty Hospital of ************, because he was excessively panting. He was given an examination by a doctor, who then requested tests and other things to find out what the problem is. In the end, no problem was found he had already had an enlarged heart and a heart murmur, they decided that must be what it was. He came home still panting until I took him to the groomers eight days later she then found a problem with his front paw because of problem nails when he left the Groomer there was no more panting I feel I was tremendously overcharged because when he was given his initial physical that his paws were not looked at. It wouldve been a very simple fix. I would like restitution.

  

  Business Response

  Date: 10/31/2023

  The health and well-being of your pet were our primary concern during the course of "Brody" *******' treatment. Due to ******* previous diagnosis of congestive heart failure, we were suspicious that he was going into heart failure upon presenting to our location for labored breathing. It's important to note that the breed of Cavalier ******************************* is predisposed to heart conditions, and our initial diagnosis was supported by imaging that revealed an enlarged heart. These findings aligned with ******* difficulty in breathing, a common symptom associated with heart-related issues.
  
  We recommended and provided appropriate medical care to address ******* condition. He responded positively when placed in an oxygen kennel, with less strained breathing, which would not be consistent if breathing difficulties were caused by a wound or ingrown toenail. We understand the client's decision to take ***** home against our medical advice may have been influenced by concerns or alternative opinions.
  
  The owner was very upset that "Brody" was seen at a pet groomer 10 days later who identified overgrown nails as the cause of his problem and that medical treatment was incorrect. We discussed that he had radiographic changes from his previous chest x-ray and was oxygen responsive which is not typical for a nail issue. Discussed that we typically do not perform nail trims in ER and definitely not for any patient in respiratory distress. We verified that there were no paw wounds, only that the nails were overgrown. This owner feels that "*******" panting and other signs completely resolved after grooming visit.
  
  It's essential to clarify that we have a team of 28 dedicated and experienced veterinarians, including our Medical Director and two board-certified specialists who reviewed ******* case. Our decisions were made based on their extensive training and knowledge, as well as a commitment to providing the best possible care for "Brody."
  
  We respect the opinions of all individuals who play a role in the lives of our patients, including pet groomers. However, it's important to remember that our veterinarians are highly trained professionals with years of education and clinical experience. We strive to uphold the highest standards of care and base our decisions on the most accurate and current medical knowledge.