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Business Profile

Laboratory Research

Metabolix

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/24/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a weight loss gummy product from Metabolix that said, Try it free. I expected to pay shipping and handling on one bottle. Instead they had three options, all of which was a high charge. I opted for buying 3 bottles and receiving 3 free, which kept the original 3 bottles at $39.99 each. Before being able to check out, a screen came up offering a detox product I did not want. I didnt order it but I noticed the box in the offer was pre-checked. I ignored it and continued on to the check out page. I discovered they had charged me for the detox product in the amount of $57.00 plus over charging me by $100.00 for my original gummy purchase. In several areas of the ad they posted their ********************************************* the US. I called it several times only to get a recording that said the number couldnt be reached from my area. Im in *********. Last I knew, that was part of the US! This company is obviously a scam, even though they use *************************** as their spokesperson!

  • Initial Complaint

    Date:10/09/2023

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Although I have heard from the business. Response is very slow.  They say a money back guarantee. I paid $239 and they are giving me back only $89.  I have asked why the difference and they have not responded 

    Customer Answer

    Date: 10/09/2023

    I saw this product online. It said 30day money back guarantee I have been trying to find a way to reach them to send back the product and get a refund and there is no way to get in touch. I have reached out to the email address they sent as confirmation and no one has responded

Metabolix is NOT a BBB Accredited Business.

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