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Business Profile

Computer Programming

Bridgeline Digital

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Programming.

Complaints

This profile includes complaints for Bridgeline Digital's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bridgeline Digital has 2 locations, listed below.

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    • Bridgeline Digital

      100 Sylvan Rd Ste G700 Woburn, MA 01801-1817

    • Bridgeline Digital

      200 Bedford Rd # 2e Woburn, MA 01801

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/13/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 5th 2024 a charge of $956.01 AUD appeared in my bank statement. This is for website SEO optimisation. My issue is they know I dont want the service, this year or last year. They didnt send any email notices of a subscription about to renew. The website doesnt exist anymore. They are providing a service for nothing.In short, they state I have an ongoing subscription. I tried to get a refund last year and this was refused. I thought the issue was done and I wasn't aware the subscription was ongoing. So, perhaps, technically I have made a mistake in not canceling. To my point no notification was emailed, they clearly know I don't want the service (emails can be provided) and most importantly the website they are providing the service for no longer even exists. They are providing a service they know i don't want for a website that doesn't exist.I have emailed politely stating the above and they say it's my mistake and they won't refund. Again I acknowledge that I most likely should have canceled and would have if i was truly aware of this. They appear to be hiding behind the fine print while they know i don't want the service and there isn't even a website for the service to be provided. I fail to see how i need to pay for a service that can't be used on a technicality that they didn't even send an email reminder of.

      Business Response

      Date: 09/19/2024

      Good afternoon,
      Here is the response that was sent to the customer at the email indicated: 


      I was forwarded your submission to the BBB regarding you were charged for website / SEO Optimization.

      We have processed a full refund of the amount you were charged.

      Cancels are made in the system, so if it was not logged as a cancel in the system, the annual contract will auto renew.   We have also taken action to turn this off so there will be no further renewals.

      If you could kindly help with 3 things:

      Can you please forward an example of the communication that you sent last year, so I can see where it was sent?
      In your BBB note you state that the website does not exist.  I do see an active site at ************************************   Was there a different site?
      Given that our refund was your desired settlement, please advise if you can remove your comment from BBB.

      Thank you! 

      Customer Answer

      Date: 09/19/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *******************

    Bridgeline Digital is NOT a BBB Accredited Business.

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