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Business Profile

Computer Hardware

Kaspersky Lab, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Reviews

Customer Review Ratings

1

Average of 6 Customer Reviews

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Review Details

  • charles a

    Date: 07/12/2024

    I learned that their products will no longer be distributed in the U.S. By the end of September their will be rolling out limitations to U.S. customers until their products no longer work. I requested a refund and was told they have a no refund policy. I literally have 891 days of their services left yet they will be keeping my money. go with a different company because they are utter s***

  • Ryan V.

    Date: 02/24/2024

    Horrible customer service. I had to call twice to cancel a subscription. I was randomly charged $230 (and some change) from november 2023 to February ****. Their wrbsite doesnt allow clients to edit their subscription, or it is impossible to navigate for somone like me. I called in January **** and i was promised the issue was resolved, but 2/23/**** I recieved another attempt to bill my account. I contacted my bank and put a stop payment on them, and when i called Kapersky I was helped by a rude individual who placed me on hold for just wanting answers. The representative today said they took care of the issue, but only time will tell. Luckily my bank has been made aware of this business poor performance.

    Kaspersky Lab, Inc.

    Date: 02/27/2024

    Hello!

    I cannot see if you contacted Kaspersky about this issue (I assume you did based on your review), but we do have several ways for customers to self-manage their accounts. Details can be found here: ***************************************************

    We also have 24x7 phone, chat, and email support, as well.

    We are very sorry for the trouble caused by the charge and the attempts to refund back to your card. Please do reach out to me if you have any other issues.

     

  • Cindy C

    Date: 02/21/2024

    This is a very unethical company. I cancelled my subscription but they billed me anyway. Now I am trying to get a refund.

  • Tomeka B

    Date: 09/12/2023

    Kaspersky is scamming customers. Once you sign up for the service, they make it very difficult for the customer to cancel. Due to the difficulty of cancelling I went to my credit card company. The charge was added back on my account based on a contract. So I went the company directly (after searching and searching to find a way to reach them) and asked to cancel directly and now I am being punished and was told I cannot cancel for 75 days. I have asked to see that in writing on a signed contract and it was not provided. Also, the person I was corresponding with said they don't make the rules. VERY UNPROFESSIONAL Also, when you log on your account there is no information listed, such as current contract, payment information, and license information with the option button to cancel. When you try to contact the business you are giving a bunch of instructions instead of a phone number or email. This not a way to run a business and not fair to customers who just decided they do not want to pay a high cost for your service. We should be able to cancel at anytime.

  • ian m

    Date: 01/30/2023

    Kaspersky is a scam. They make it impossible to block the auto renewal of their software

  • Richard W

    Date: 10/24/2022

    They tell me i am totally covered and then tell me I need antihacking *************** vpn firewall , lifetime cyber protection . The cost is ****** .

Kaspersky Lab, Inc. is NOT a BBB Accredited Business.

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