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Business Profile

Auto Brokers

E & C Autobrokers LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a vehicle from this dealership. Prior to taking delivery I listed several items that needed to be fixed. They assured me that they would take care if them but they had already sold my trade-in so I agreed to take my vehicle and return at a later date to have it repaired. At first they communicated we me but have since ceased all communication. I have documented emails, phone calls and texts messages to back up my claim.The items that are in need of repair are: Heat-an essential item in *********** every winter and a rudimentary option for any car. The heat blows cold temperatures all the time (documented with video and a temperature guage). The salesman was aware of this at time of purchase and stated "if it's the heater core that's our problem not yours". Heater core in a 2014 Jeep Wrangler is around $2000 to properly replace.Heated seats: These were listed as an option on the advertisement so the assumption was that they worked. They don't. Again said they would take care of this and to their credit at least there was an attempt. They had me drop the vehicle off at a shop 15 miles from my home. Got a call from the shop the next day stating they didn't have all the parts to complete the job. E&C told them to not do anything until all parts were in. Picked up my car and that was the last I've heard on that matter.The vehicle has been dropped off at least 6 times at various shops. This has caused great inconvenience and expensefor myself and my family. One time they had the vehicle for a week. I had to rent a car and they reimbursed me (have documentation) but not for the full amount. Lost $50 on that one. Bought this car in February and 6 months later I'm still messaging for repairs with no response. I just want what I believe is reasonable and rightly mine and these problems resolved so I can move on. Thank you.

    Customer Answer

    Date: 09/02/2023

    I have not heard from the business in response to my complaint.  Initially the salesman was responsive but I assume the owner told him to stop as they didn't was to pay the fairly sizeable sum to get my car fixed

E & C Autobrokers LLC is NOT a BBB Accredited Business.

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