About
Important information
Overview
BBB Accreditation & Rating
About This Business
BBB Accredited Since: 11/13/1985
Years in Business: 87
Products and Services
Photos and Videos
Business Details
- BBB File Opened:
- 11/13/1985
- Business Started:
- 1/1/1938
- Business Incorporated:
- 7/11/2008
- Type of Entity:
- Corporation
- Alternate Names:
- Koko Boodakian & Sons, Inc.
- Koko Rugs
- Business Management:
- Mr. Mohammad Rafatpanah, President
- Mr. Raphael Rafatpanah, Treasurer
- Sager Kopchak, Office Manager
- Number of Employees:
- 8
Additional Contact Information
- Principal Contacts
- Mr. Mohammad Rafatpanah, President
- Mr. Raphael Rafatpanah, Treasurer
- Customer Contacts
- Mr. Raphael Rafatpanah, Treasurer
- Sager Kopchak, Office Manager
- Additional Email Addresses
- Primary: Email this Business
Additional Information
- Payment methods
- Cash
- Check
- Credit Card
- Debit Card
- American Express
- Apple Pay
- Discover
- MasterCard
- Refund and Exchange Policy
- 20 Day Return Policy
We stand behind every product we sell. If, for any reason you are not 100% satisfied with your purchase, return it within 20 days and we will exchange it or refund the purchase price, whichever you prefer. Personalized and custom-made items are, regretfully, non-returnable, unless there is damage or a defect in which case we will happily provide a replacement of the item you ordered.To return an item, you will first need an authorization number. To obtain an authorization number, please call (781) 729-2213 or email [email protected] with the following information:
First and Last Name
Email Address
Telephone Number
Order ID
Return Guidelines
You have 7 days to return your item from when you are issued the return authorization number. Unless the item is defective, you are responsible for all processing fees and shipping costs back to our warehouse. Items returned without a return authorization number will be refused at the warehouse and shipped back to the sender. Area rug padding that has cut down to the size of your rug or carpet may not be returned.All new items must be received in new condition. Used or antique items must be received in the condition they were sold in. If the item is damaged or soiled, it may be refused or incur a 25% restocking fee. Items returned after 20 days, or items returned without an return authorization number will incur a 25% restocking fee. In some instances after your order has been processed, cancellation or changes to the order will not be permitted. Any shipments refused for reasons other than damage may result in a 25% shipment refusal penalty fee.By placing an order with us, you are agreeing to our terms and conditions, return and cancellation policies.
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