Complaints

This profile includes complaints for A Class Act Limousine, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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A Class Act Limousine, Inc. has 2 locations, listed below.

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  A Class Act Limousine, Inc.

  27 Hobson Ave Wilmington, MA 01887-2059

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  A Class Act Limousine, Inc.

  59 Ashwood Ave Wilmington, MA 01887-4403

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 23rd, 2023 I hired A Class Act Limousine to transport me to/from the airport. My trip was canceled and the owner said, in writing, she would refund me $160. I have contacted her multiple times and still have not received a refund. Please see the attached Word document for details such as dates, payment receipts, text screenshots, and phone conversations.

  

  Business Response

  Date: 09/11/2023

  This trip was originally booked on July 12, 2023. It was for a trip on 7/24 and 7/27. The original pick up time was 10 AM on 7/24. On the morning of 7/24 at 7:19 AM the client told me her flight was canceled and she was looking for a new one. At 7:33 AM. She told me that her flight was canceled. As stated in my refund policy, any job canceled eight hours prior to the pick up will be charged the full quoted price. This was less than three hours prior to that pick up time. In these cases, I always allow the client to use the money for the next trip. On August 16. The client also told me that her supervisor would reimburse her $160 if she was sent a receipt. She was originally sent a receipt the date she paid and sent another one on August 16. I attempted to attach my refund policy and it will not attach. 

  Customer Answer

  Date: 09/11/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The owner told me multiple times in text messages (which I have provided to the BBB as proof) that she would refund the $160 to my Venmo account.  She also said in text messages that she "did" refund the money. She lied.   Also, when booking the service, she never mentioned a cancellation policy nor is there one listed on her website. If I knew about the policy, I would have simply accepted the $160 loss and moved on.   For whatever reason this woman continued to tell me she would refund me.   I don't understand why she did that if she had no intention of ever doing so.  She wrote things like "I did refund it.. I don't know why it has not gone through yet". This is just poor business practice.  If you tell a client you are going to refund them-- do it. 

   

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  **** ****