Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/07/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aspen Square agreed to pay me $400 conciliation for fees I paid on a support animal and has not sent the check. I am absolutely ready to talk to channel 7 news

  Customer Answer

  Date: 01/10/2025

  please close the complaint as we have reached a settlement

• Initial Complaint

  Date:12/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 27th I signed a lease for a new apartment and within the 24 hours or less it was later that night. I changed my mind and asked to back out of lease agreement. I talked to my attorney and real estate agent and they said in the state of ******* you have three business days to back out of a contract. The property called me on the 28th and told me that if I were to back out of the lease agreement, I would have to agree to the terms of the lease break, which is two months rent and another months rent for the cancellation fee. Both my real estate agent and attorney said this is unethical based on the fact that this is an apartment that Im not going to step foot in and they charged me $2453 on the same day for the security deposit, rent for December and pet fees. I have since emailed them over the last couple weeks about this asking to back out they said yes, but I would have to go abiding to the turns of agreement as mentioned above. So not only are they forcing me to pay $2453 for an apartment Im not going to step foot into but they are also charging me another three months rent. Id like to back out of this without paying any kind of fee and possibly getting a refund because I dont want to make a lawsuit out of this. The property manager has claimed that they allowed me to back out with a cancellation fee of $1300 I was not told that over the phone, this is simply not true. If there is anything the better business bureau Or the property can do for me that is ethical and not immoral that would be gratefully appreciated.I cannot afford the rent they are asking of me.

  Business Response

  Date: 12/19/2024

  Hello *****,

  Thank you for submitting your concerns. We are sorry to hear your move did not go as planned. Georgia landlord/tenant law states, once you sign a contract you are responsible for upholding the contract, meaning if you change your mind and decide not to move forward, you are subject to penalties within the lease for doing so. The three day rule you are referring to does not apply to a landlord/tenant lease in *******. You did sign a lease at The *******, and the onsite team was accurate in telling you that a one-month termination fee applied if you decided to not move forward with your contract prior to your agreed upon move in date. You proceeded with your move in and paid all move in costs that were due, accepted possession of the apartment, turned utilities into your name, and returned your completed statement of conditions form to Management. Once you moved in and decided to break your lease, your lease states a 60-day notice is due, a one-month termination fee, and the security deposit is forfeited. We are willing to apply your security deposit to the balance due and are more than willing to set up a payment agreement with you to prevent any balance from being sent to collections after move out. Please contact the Community Manager and she will be able to assist you with a payment plan. 

  Customer Answer

  Date: 12/27/2024

  
  ********** ********
  
  I am rejecting this response because:

  I appreciate the response and giving the opportunity for the deposit to be used for rent. As good as that sounds, it doesnt help me financially. When I signed the lease, I emailed not even hours after, expressing my frustration and situation. I didnt get a response from the property until that next Monday, she told me that I couldnt back out without a cancellation fee, 60 day notice and move out process because of company policy. If I know anything about business or binding contracts, which I do with help from my personal realtor and attorney, policies can be changed, contracts can be canceled or negotiated. Why should anyone have to pay for something that is extremely expensive and never use it? I havent stepped foot into that apartment and most likely wont. The management team or owners have that right to void a contract.
  

  This holiday was really hard for me, once all this started and was told that I couldnt back out without spending nearly $6,000 and mental health issues, I broke. I had to call 988 and get suicide hotline out to my current property, placed me on suicide watch. I was devastated. All Im asking is that you show some humanity and ethical support to cancel any fees (60 day fee) or refund my $2,453 deposit from November 29th, we can proceed with only the cancellation fee of $1300 and call it even for the inconvenience. If not, my attorney is willing to fight this in court, which is something I really dont want to do. 
  Sincerely,
  
  ***** *****

  Customer Answer

  Date: 12/30/2024

  Waiting for a response 

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regional management has not supported this community in several ways, and we pay a lot to live here with few and outdated amenities.1. The gates malfunction multiple times weekly, my car was stolen here in February, and the cheap security cameras supposedly had not had a SIM card plan properly paid therefore was absolutely no help in recording things. Also, the cameras supposedly do not work when it's rainy or cloudy, and the community deserves better considering we have no courtesy officer unlike the apartments across the street, and also since crime as well as domestic violence events have occurred here more than once,2. The dome lights at night are 50% out. I've mentioned it for months and continue to hear that "we are waiting on bulbs and wiring" which should not be that difficult 3. There is a computer in the management office that tenants are supposed to be able to use to print documents, but we are not being allowed to do so because it is "slow" and there's hardly anyone in the office ever available for us to try and access it. Most places don't require the manager onsite for residents to use a business center, and we deserve better than one slow computer we never can seem to use.

  Business Response

  Date: 06/26/2023

  Dear **************, 

  Firstly, I'm sorry for any inconvenience that you have experienced at ***** ***** We strive for all residents to enjoy where they live at all of our communities. I'm so sorry to hear about the incident with your vehicle. We maintenance our gates frequently to keep them in proper working order. However, in the event the gate, or any of its mechanical equipment is hit by a vehicle or otherwise damaged, we must call a licensed gate repair vendor. We typically have the vendor out same day, or within 48 business hours. Depending on the severity of the issue, it may take a few days for a part to be ordered and installed. I've checked with the property manager, who also lives on site, and the gates have been functioning with no issue. Could you please provide the dates for which the gate has not been working for you?

  We are pleased to provide you with a computer and printer, free of charge, during office hours. If you would like to have anything printed, you may email the property manager directly and she can print for you as well. The internet in for the resident computer is the same as the office internet and is high speed. Could you please let me know when you had connection issues? Did you bring these issues to the manager's attention?

  Our records indicate that 3 dome lights are out and have been out for a little over 30 days. The bulbs for the lights have been on back order. I just checked with the vendor and they should be arriving within the next 2 weeks. We apologize for the delay. 

  In regards to our on site security cameras - they currently function off solar power and we are in the process of hardwiring the cameras to ensure no gaps in video coverage. Unfortunately, when the cameras were first installed, the software program was faulty. We have since corrected the glitch with the provider. In speaking with the manager, there have been no domestic violence complaints or cases on site. I've completed a follow up investigation into your claims of domestic violence with the local authorities and they do not have any reports of such at ***** ***** Since I do not live locally, I would love the opportunity to discuss your complaints in further detail on the phone so that I may deliver a prompt solution that you are satisfied with. Please give me a call at ************ at your earliest convenience.  

   

  Customer Answer

  Date: 06/28/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  The gate was malfunctioning even today, and it malfunctions every time it rains as do the cameras which the property manager should be well aware of because I have talked to her about that and its well-known. The manager also said I could use the computer and printer as long as she is available. I feel like we pay a lot here and Ive had my car stolen and seen many domestic violence incident, and we just dont get very many resident appreciation events either. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 06/28/2023

  Dear **************, 

  I'm sorry to hear that you are not satisfied with our response. I would still like to speak with you regarding your complaints. However, I have not received a call from you to discuss. I'm more than happy to give you a call at a time that works well for you. Please let me know if you are available this Friday, 6/30/23 to talk and derive at a solution you are satisfied with.

  We are aware of the gates malfunctioning today, 6/28/23, and maintenance has already fixed the issue. Could you please provide us with dates for which you had previously stated that the gates were not functioning? 

  The computer and printer in the office are available for you to use at anytime during business hours. Since there is not an exterior door to the business center, if there is ever a time that the manager is out on tour or out of office walking apartments, the office would be locked and computer unavailable until her return. This is for the safety of the residents as well as property. This policy has not changed as the business center has always retained these hours.

  As mentioned in my previous response - we have no domestic violence incidents reported to us or the local police department for Rowan ***** Could you please provide me with the dates and additional details regarding your claims so that we may look into this further?

  I'm sorry that you have not been able to join our resident events. We host 4 events a month. Events are posted in the monthly community newsletter and on our social media accounts. If you would like, I'm more than happy to provide you with a list of prior and upcoming events.

  Again, please let me know if you are available this Friday, 6/30/23 to talk and derive at a solution you are satisfied with.

   

  Thank you,

  ***********************

  Customer Answer

  Date: 06/28/2023

  
  Complaint: ********
  
  I am rejecting this response because:

   

  The gate is not fixed. I watched the maintenance man try to go through about an hour ago with no success. The last major domestic violence incident in which numerous police came was 4/24/22 and on 4/28/22, the girl in the center of it who lived in A had her door busted in and belongings vandalized. On 4/29/22, I reported to Hannah finding a bullet in the parking lot, which was supposedly from that girl moving. There was also an incident where police was called for a domestic incident in B later in 2022 over a girls boyfriend who was not on the lease and abusive. I also reported the gate by text around March 17 this year, but it continues to happen each time after it rains usually. It also malfunctioned earlier this week. Police were also called to the property in February when my car was stolen and others were vandalized and Hannah claimed she didnt purchase the correct SIM card plan and it conveniently ran out the day before, and then she also claimed the cameras do not work when it is cloudy or rainy, which suggest theyre not very good cameras. So she was not able to help at all with any of the peoples cars that have gotten vandalized, debit cards that have been used or my car that got completely stolen, but was later recovered by *********** police department without any help from ***** ***** We should at the very least have working cameras that is ridiculous. This would not allow me to attach a picture of the bullet in the parking lot. If you would like to see it, I still havent.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently went to the leasing office in regards to an dispute about charges on my account that i never seen i have been in the *********************** since 2020 when it was the********************* however on June 6 the property manager Jalisa was extremely unprofessional and aggravated i could tell by the way she answer the line due to i called in at 4:40 pm instantly placed on an 10 min hold she return to line i stat my name an apartment number an notice i received today an also mention i spoke with two others in the office who insured me my ledger was incorrect i have an housing choice voucher and my portion amount went up to 1083.00 fine so i called in June 1 for payment arrangements i was told oh you havent signed your lease so we are emailing you that before we give you balance inquiry did that while i was on the line with Ally literally, after that she informed oh you have a credit for $390 which leaves $693 due i paid 200 on the 1st or 2nd then 400 which now total 600 now i paid $37 which only should be $57 remaining now all of a sudden including the 100 late fee that was charged on the 4th which i was aware of out of no where i owe $265 ? From A deposit to a ledger balance i paid my deposit, when i moved from a previous apartment in the same complex due to structural damage and was moved by the rent office in the middle of my lease on top of my other deposit not being return i paid a separate deposit !!! Now when i wanted to get to the bottom the manager Jalisa is a horrible representation of these apartment , she was very unprofessional an rude from the very start of our conversation i informed her of im Calling the police due to diffuse the situation she told me to get out the office and i was kicked out after never having any altercations , or conflicts with anyone there Im so ready to move i hate it here !!!! I never was alert if my deposit was raised or rent amount being raised i have so Many different amounts floating everywhere from them

  Business Response

  Date: 06/08/2023

  ******************* and I spoke via phone on Wednesday, June 7, 2023.  She reiterated the issues she had experienced with our leasing office, predominantly with our manager, Jalisa. Corrective action will be internal.  We reviewed *********************** account and will move $100 from her deposit to her ledger, which will offset a debit.  Her late fees will be removed, leaving her with an account balance of $57, which will be paid on Friday.  We will check back with ******************* next week to ensure satisfaction, but consider the issues addressed to be closed.

• Initial Complaint

  Date:03/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an apartment with Legacy At West Cobb a property in Marietta Ga owned by Aspen Square Management Inc. My application was denied because of outdated, withdrawn, dismissed, vacated etc. Information on my consumer report from "Real Page" a company based in California the property uses to screen applicants for approval or denial. I tried to explain to all parties that the information was outdated and the information was dismissed over 8 years ago. The company still preceded to deny my application. I just received a letter in the mail about a Class Action Lawsuit against "Real Page" the screening company Aspen Square/Legacy At West Cobb uses to screen Applicants. I demand this be brought to the owners attention and I be contacted to discuss the matter.

  Business Response

  Date: 03/28/2023

  Legacy at West Cobb utilizes Onesite Real Page to conduct a screening on every prospect who applies at the property.  The screening consists of a soft credit screening and background check.  In accordance with Fair Housing, every applicant is screened using the same process, which is consistent with industry standard.  RealPage, the platform used is a reputable third party, which is also widely used throughout the housing industry.  Applicants are advised of the screening and qualifications, but are not pre-qualified outside of the standard screening.  If an applicant is denied, he or she is informed by the property and is sent an adverse action letter prompting the applicant to contact a third party if he or she feels a part of the screening is not correct.

  Customer Answer

  Date: 04/13/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have not heard from Aspen Square Management and am still waiting on a response from them
  
  
  
  Sincerely,
  
  
  
  ***** ******

  Business Response

  Date: 04/21/2023

  As previously addressed in the initial inquiry, Legacy at West **** utilizes Onesite Real Page to conduct a screening on every prospect who applies at the property.  The screening consists of a soft credit screening and background check.  In accordance with Fair Housing, every applicant is screened using the same process, which is consistent with industry standard.  This process is also consistent across the entire portfolio of properties owned and operated by the owner.  As a company, we do not pre-qualify prospects for housing and rely on information provided in this standard reporting practice.  Every prospect who is denied based on the screening previously referenced is advised of the same process, and has the ability to take action according to the steps provided.  The applicant was notified thru an Adverse Action letter of the steps he can take to address these concerns.  He has not done so, but has instead repeatedly chosen to "reject" the responses elicited to his complaint, causing a refiling of a similar response.  This is the third response to the same complaint lodged, and second requested response to the complaint.

• Initial Complaint

  Date:12/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been involved with this apartment complex the past month (Nov.-present). I am now homeless due to moving out my home with my three children because ****** , an employee at ********************************, told me I was able to move into a three bedroom with 2baths apartment on Monday(11-28-22). I am wanting to move to Georgia from **** and use a housing voucher. With that being said my time finding a home is limited. Initially I went into the office to make sure everything on my behalf was received. They called me before I applied informing me that they were opening the application link. We had been in touch until something on their end went wrong. I personally went to the office and spoke with them. I provided all required documents. Being informed of the move in, we still hadnt did any of the official paperwork yet. I figured that would be completed Monday also. I didnt hear from them though. I called the following Tuesday to confirm the move-in. I was then informed that ****** was no longer an employee and that a different employee would have to do the process of their procedure again and that I would hear back from them by the end of that week(12-3-22). They never called so I called them asking what was going on with my case. I was put on hold by the woman that initially answered then a different lady answered saying they are going to have to call me back cause they are about to go into a meeting. I have not heard from them since. I have called and emailed. I have not gotten any reply.

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  l lived in ***************, apt **, from 11/18 thru 6/2022. I complained upon moving in that back sliding door didn't lock properly, was told it would be replaced. It was never replaced, was "fixed" several times, never locked properly. in spring of 2019, found termites swarming in basement, carpenter ants and sugar swarming in kitchen. pest company called, put one ant cup down in the kitchen, sprayed for termites. was told they would fix termite damage, but never did. When I mentioned carpenter ants are attracted to rotten/decaying wood, I was told nothing was rotting. It was very clear that at the very least, area around the sliding door was rotting. In summer 2019, pool opens, the property allows their other ********* property tenants to use it as well (The Willows). A man came often with his son, verbally sexually harassed myself and other women. I actually felt scared he would figure out where i lived, i started blocking my doors. he was evicted from that property (the willows). Summer 2021 he, his wife,I and kid MOVED INTO ***************, the harassment continues. I would not go to the pool without my significant other because of this, and was afraid to walk my dogs on the property. Fall 2021, BEES start falling out of my kitchen light. It turns out, the bees had made a nest inside the siding under my bedroom window on the 2nd floor. Maintenance sprays bee killer inside the hole under my window, and puts a net INSIDE my kitchen light. They took almost a month to flip the apartment and are now charging me rent for July, electricity, rug replacement (the 2nd floor rug was NOT replaced before I moved in). I do NOT feel I should be charged for anything - my rent was almost 1900/month and they failed to keep that building safe, sealed, and working. My kitchen faucet FELL OFF one day. I do NOT want money from them. I also don't want them to send what they feel I owe to creditors. I was a good tenant, kept my area clean, cleaned up after myself and my dogs.

  Business Response

  Date: 10/10/2022

  ******* and I spoke on the phone on 10/10/22 in regards to the concerns she mentioned in her complaint dated 10/7/2022. After reviewing these in greater detail, she was satisfied with our solution and has no further requests or concerns.

  Should she have any questions, we would encourage her to call or visit our leasing offices, and we would be happy to assist her.

  Customer Answer

  Date: 10/11/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved in mid 6/2022. 3 weeks in and the air conditioner started to leak water everywhere and shut off. Took over 10 complaints and request for services to change the pipes and get it to work. Multiple other services request as well in such a short time. Fast forward to 9/28/22 we were hit with Ian. Nobody told the tenants this complex is in a flood zone. All the apartments in the first floor were damaged as tons of cars. Our ac stopped working at 7 am the day of the storm but way before we were hit. Nobody from management came to office until Friday. Went to speak with ******** to explain the ac and washer plus the other things that were damaged. She said somebody from the office was going to come in that day to verify and note the damages but that the ac and washer would had to wait. They gave me a free standing unit but is not enough to cool the apartment. Mold had started to settle in. My son who has Down syndrome is prone to respiratory infections. And I told her that as a matter of fact he has sinus and ear infection right now. Last night I had to go to the ER for severe bronchitis I asked if we could borrow a washer from an empty unit across from me but apparently they cant find the key. Figured right? We have clothes damage from the water and I cant go to a laundromat with my son. And now I'm sick too. 3 full days since the storm and nobody from the office had come to assess our apartment and our health. Is unacceptable. This company is responsible for our health and they are in breach of contract. But to charge the rent they are very puntual and tackle on fees that were not disclose on the lease agreement. We deserve an apology and clean up and fix of our apartment now. I also asked if we could be moved to a second floor ******** said none were available which Im not sure is true. Couldnt take pictures as the water was coming in the apt as I had no battery left on my phone. Building # **** apt ***, *******************************

  Business Response

  Date: 10/05/2022

  Hello ******************,
  We realize that the impact of Hurricane Ian has brought intense destruction as it entered Florida's Southwest coast on September 28th,2022. Bringing with it historical winds and storm surge, we understand ****** and ******* County were greatly impacted, along with you and your home at ***********.
  Since 9/30/22 we have been repairing, and will continue to assess damages to the community, and the apartments. We have gathered resources, staffing, and support to dry your apartment, and are well underway in the replacement process.
  We do understand this has not been an optimal solution given your situation.  However, I know that you were speaking to our National Manager, *** and Community Manager, ******** earlier this week and you were able to transfer to an upstairs unit that was not impacted.  Our hope is that you and your family are well, and that you feel that you can continue to call *********** Home for the remainder of your lease.  If that is not the case, our on-site team would be happy to continue a conversation with you. 
  Just let us know.

  Customer Answer

  Date: 10/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/11/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello this is ************************* , i am reaching out in regards to my tenant rights violated . The property management company that i recently parted with, are not upstanding. I was a compliant tenant who kept up with the property , it was occupied by my significant other and I. We were tenants since April 17, 2020, the rent rose significantly (over the legal ammount ) March 2022. I put in several work orders because the apartment had its issues . Essentially maitenance turnaround time wasnt in a timely manner or even adequate . So this resulted in me replacing alot out of pocket , although what needed to be fixed was their responsibility . (Ie. i put in several work orders because our air conditioner that came with unit didnt work. So when summer time came the conditions were so unbearable . I had to provide my own which was used because thats all i could afford at the time. They didnt replace the ** in our unit until May 2022 , we left a month later. So it was pointless , and long overdue, and four complaints later ). Another issue , is i didnt recieve my idomized billing, and or deposition for costs after the 30 day period they were suppose to send it . Which is illegal i was suppose to recieve it within 30 days of me moving out which would of been July 14, since iwas offically vacated as of June 14. I didnt recieve my deposition until July 28. The deposition reflects charges that are in fact falisified , i am being charged for wear and tear being i did occupy the unit for 3.5 years .Wear and tear damages will have to be fixed anyhow upon move in of new tenant) It says i owe rent when in fact i overpaid and paid (****) the whole month of June 2022. I have the receipt for rent i paid dating back to April 17, 2020. My security deposit of ******* , was garnished i recieved nothing back, if im not mistaken i paid ******* upon intial move in.(This includes the first, last , security ). Resolution i want my money back, and i want answers . I am tired of being dismissed!

  Business Response

  Date: 08/23/2022

  To whom it may concern,

   

  My name is ************************* and I am the District Supervisor at Aspen Square Management that oversees The Courtyard Apartments. Upon receiving this complaint, I reached out to ************************* (previous resident at *********************************************************************************** *****) directly and explained the charges in greater detail for her. She now has a better understanding about where these came from and agreed to set up a verbal payment agreement which she intends to pay off by the end of the month. She is satisfied and requires no further action.

   

  Please let me know if you need any additional information in regards to this complaint submitted on 8/11/2022.

   

  Thanks,

   

  *************************

  Aspen Square Management

  380 Union Street Suite 300

  ****************, ** *****

  P: **************

  Customer Answer

  Date: 08/24/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************