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Business Profile

App Developers

Median.co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in App Developers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. I bought a lifetime license for an iOS and Android APP with ********************** LLC about a year ago.2. Yesterday I received an email from ****** stating my app would stop working if it wasn't updated.3. I contacted support (premium email support included with license) about this and they told me to just rebuild app, upload it to ****** and it would solve it. 4. After trying, their app stated I had to pay for support and app updates yearly if I wanted to rebuild, or I could do it myself if I didn't want to pay, using the provided source code I paid for with the license. 5. I read their documentation for this and proceeded to download and rebuild the source code. Once everything was ready, it asked for a file called release.keystore, which according to their documentation said exactly this: "If you would like to use the same keystore that we use for build through our website, please first purchase a license and then contact us.". I already had purchased the license, so I ask them about the file, only this time they said: "Actually, just pay the app rebuild yearly."In other words, if I don't pay, my app stops working. So they just sold me a lifetime license which now is not an actual lifetime license unless i'm willing to pay a yearly fee that isn't mentioned as mandatory anywhere in their website, terms and conditions or any other information provided.

    Customer Answer

    Date: 07/26/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    After filing the complaint I immediately got an email from the business resolving the matter as it should've been in the first place. I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Thanks for doing this great service for consumers.

    Regards,

    *******************

Median.co is NOT a BBB Accredited Business.

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