Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NursingCAS misrepresented their transcript service and made it appear as though they request transcripts on the students behalf to send to the school. I received an email from my school today stating that they hadn't received my transcripts, despite having paid $80 and filling out my information 3 weeks ago. When I contacted NursingCAS to try to find out why the transcripts hadn't arrived, they said they don't order transcripts on the students behalf and that the $80 was to auto-fill the forms. I explained to the customer service representative that the website misrepresented the service because I would not have paid $80 to auto-fill my application. My transcripts alone would've been about $80. I asked for a refund as now I cannot afford my transcripts for nursing school, and its negatively impacting my application from being delayed. They refused to assist me.

  

  Business Response

  Date: 06/05/2025

  The NursingCAS Professional Transcript ordering page, NursingCAS Applicant Help Center, PTE terms of service that the applicant agrees to, and confirmation email they receive clearly indicate that applicants must request official transcripts to be sent to NursingCAS in order for the service to begin.
  This is an optional service and is not required for applicants to purchase.
  There is nothing that indicates that NursingCAS will order official transcripts from their schools on behalf of the applicant.
  Attached are screenshots of the instructions page, ordering page, terms of service that the applicant agrees to before completing the purchase, and the confirmation email that is received by the applicant. 

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has an unfair business practice of making their fee for Professional Transcript Entry non-refundable. So if you choose to pay for this service and then change your mind about the nursing program that requires you to use this platform to apply to their school you cannot get your money back even if they no longer are performing the service you paid them to provide. I paid $110 for the ************************************** which the company does not provide until you submit your application. Part way through the application process I got into a different school and decided no longer to submit my application. When I went to get my money back I was informed that I missed some fine print that said this fee was non-refundable even if the service is never fulfilled. It is a shady practice to begin with considering you have to send them your official transcripts anyway. It is a separate tedious task of manually entering all your grades from your transcripts that they strongly encourage you to pay them to do and then keep your money even if you decide not to apply any longer.

  

  Business Response

  Date: 04/09/2025

  To whom it may concern, 

  Some schools within NursingCAS require applicants to data enter all their coursework from their official transcripts. NursingCAS then generates a standardized broken down GPA based on the coursework that is entered. NursingCAS uses the official transcripts that applicants sends to NursingCAS to verify that the courses that are entered are accurate. If applicants do not want to enter the courses themselves, we offer a professional transcript entry service where NursingCAS will enter the courses for the applicant.This is an optional service and is not required for applicants to purchase. If applicants decide to purchase professional transcript entry, they agree to the following terms of service before completing the purchase:

  Terms of Service
  I authorize NursingCAS to enter my coursework on my application on my behalf.
  Please enter my coursework for the selected institutions. I understand that:
  It is my responsibility to request that each school send an official transcript to NursingCAS, and that my coursework cannot be entered until each transcript is received by NursingCAS.
  I am responsible for the accuracy of coursework entries and that NursingCAS does not warrant or guaranty the accuracy of services performed under this order. I will review all the coursework entries and either certify their accuracy or correct any errors before submitting coursework to any institution. I acknowledge that it is my responsibility to ensure that all coursework submissions are true, complete, and accurate.
  I will receive notifications throughout the process and am responsible for monitoring those notifications and taking any necessary actions, such as matching any prerequisites and reviewing and approving coursework.
  I understand that the coursework entry fee is nonrefundable and does not guarantee that my application will be expedited. I understand that coursework entry can take NursingCAS up to ten business days to complete once all requirements are met. I understand that once the coursework entry and approval process is complete, the standard application processing time applies.

   

  This is why when the applicant contacted customer service, we informed them that we would not be able refund their professional transcript entry purchase. Please let me know if you have any other questions. 

  Customer Answer

  Date: 04/09/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as ***************************************** or not, my point is it is a predatory practice for it to be non-refundable if nurses CAS doesnt fulfill the service.  If a student no longer decides to apply and nursing cas never does the work of entering the grades there should not be a charge.   I am not satisfied because the policy in itself is problematic.  

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:03/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nursingcas falsely generates a GPA to send to desired schools to lower chances of acceptance, thus having to reapply and pay an extra fee. When confronted they don't respond. The most unprofessional business. The *** from a school is much higher than what Nursingcas generates.

  

  Business Response

  Date: 03/18/2025

  To whom it may concern,

  
  NursingCAS Applicant **** ******* CAS ID: ********** contacted NursingCAS customer service with a dispute over the *** that was calculated by NursingCAS in the ***** application cycle. The *** calculated for them in the ***** cycle was different than the *** displayed in the ***** cycle. This is because the applicant applied to a program in the ***** cycle that did not require a course-by-course *** calculation in NursingCAS. In cases like this, NursingCAS manually enters the *** displayed on their official transcripts. When the applicant reapplied in the ***** cycle, the program they applied to required NursingCAS to calculate a course-by-course ***.
  Our verification team reviewed the applicants claim and determined that their *** was calculated correctly.
  Via the NursingCAS *********** where we inform applicants where they can find their calculated ***, we explain to the applicants why they may see some discrepancies between their NursingCAS ***, and the *** that is displayed on their Official transcripts:

  Finding Your NursingCAS *** Calculations ***************************************************************************************************************************************************************************************************************************************

  Discrepancies

  Because of the standardization that occurs during verification, it is not uncommon to see *** discrepancies between what your schools calculate and what NursingCAS calculates. Discrepancies occur because:
  NursingCAS does not recognize an individual school's policies for forgiveness, academic renewal, or grade replacement for repeated courses. NursingCAS will verify based on how grades for repeated courses are reported on the official transcripts. All grades earned for repeated courses are factored into your NursingCAS ***.
  NursingCAS's numeric grade values differ from an individual school's.
  NursingCAS calculates all ***s in semester hours. Courses that were completed in quarter hours are converted to semester hours. The conversion ratio is 1.0 quarter hour = ***** semester hours.
  NursingCAS breaks down your *** by academic year, not by college or university. Coursework completed at multiple schools for similar academic years get combined. For example, if you completed freshman coursework at College *** and freshman coursework at ***********, NursingCAS uses all of that coursework to calculate the *** for your freshman academic year.

  
  Please feel free to reach out to me with any questions.

  
  Thank you,
  ***

  
  ****** *****
  NursingCAS
  Client Success Manager, Team Lead
  *********************************** 

  
  

• Initial Complaint

  Date:06/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had multiple issues with NursingCAS saying that they had not received my transcripts in their system, even though I have documentation that they were received. In NursingCAS's application it states that transcripts can take up to 6 weeks to be processed. Because of this I wanted to give enough time to order my transcripts ahead of time in order for the transcripts to be in the system for when I sent out my applications to the different schools I was applying to. Through the NursingCAS system I had requested for my transcripts I had requested my transcripts to be sent through the NursingCAS system on 01/31/24. I had received confirmation from the third party that process the transcript requests called Parchment and National Student Clearing House on the dates of 02/01 and 02/02 that NursingCAS had received the documents and was processing them. In May when I went back to finish up my applications, I noticed that it said on my NursingCAS profile that my ***************************** transcript was not received. I reach out to NursingCAS live chat on May 29th and am told they cannot locate the transcript. Even with proof and correspondence with Parchment, I was told by NursingCAS that I needed to resend the transcript. Parchment resends it on 05/23 and NursingCAS confirms on 05/29 the transcript was received. Two days later on 05/31 I receive an email from NursingCAS saying that a different transcript from ******************** is not there when it was there before. I found this very suspicious as it happened only 2 days after my other transcript was received. I believe that NursingCAS is purposefully not processing transcripts in order to get me to spend more money with them, and I have now spent a total of $124.32 with them and I am still having these issues.

  Customer Answer

  Date: 06/22/2024

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 07/08/2024

  To whom it may concern,
  This is in response to the complaint made by NursingCAS Applicant *************************** CAS ID: **********.
  The applicant had transcripts sent via Parchment/National Student Clearinghouse. We sent the applicant an email informing her that her ****** College transcript was officially received on 2/1/24. Unfortunately, we discovered that this was not a ****** College transcript, but it was her ***************************** transcript. The wrong Transcript ID number was provided by the transcript vendor, so the Bunker Hill transcript was posted to the wrong school. When this was discovered, we made the correction and posted *********** to the correct spot. We conducted a search for the actual ****** College transcript, but confirmed we did not receive it. We then requested that the applicant contact Parchment/National Student Clearinghouse to have it resent. We received the ****** College transcript on 6/26 and it was posted to her application. We were able to finish verifying her application on 6/28. Transcripts are either purchased directly from the schools, or through a 3rd party vendor such as Parchment / National Student Clearinghouse. NursingCAS does not profit from applicants ordering transcripts. Please feel free to reach out if there are any questions. 

  Thank you,
  
  ***********************
  *********************
  Client Success Manager
  NursingCAS

• Initial Complaint

  Date:10/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first discovered nursing cas during my graduate school application process. At first it seemed like a great idea to have a centralized application system. However, I soon discovered that this was not the case. I paid over $100 for their transcript entry system which they stated "I could use on any of my other applications". I completed my first application and when I went to complete my second one they told me I had to pay again. When I asked why this was they told me it was because "I had created my second application AFTER I had paid the $175". This clause was not listed anywhere NOR was I informed about it when I paid the amount. I also have an issue with their GPA/college application system. This system is built for people who have attended one or two universities who are well known and prestigious. I am a lower income POC and nursing cas constantly has issues with my colleges. For example: I completed an online ADN to BSN program and they refuse to accept my school's supplemental transcript which is listed as an accredited program, essentially hindering my opportunity of getting into graduate programs that use nursing cas. When I brought up my concerns and expressed that this is discriminatory they simply brushed my concerns as "this is our policy". they also refuse to speak to anyone over the phone and they refuse to provide information for their management.

  

  Business Response

  Date: 11/09/2023

  To whom it may concern,
  
  This is in response to NursingCAS applicant ********************* BBB complaint.
  
  On 8/14/2023, **** purchased a service that NursingCAS offers called Professional Transcript Entry (PTE). During PTE,NursingCAS will enter the applicants coursework, credits, and grades onto their application for the applicant. This service is optional, and the purchase is only good for 1 application cycle. We state this in the NursingCAS ********************** These fees apply only to coursework entry and are in addition to regular application fees. Fee waivers and coupon codes are not available for PTE. Additionally, your PTE payment cannot be transferred to another cycle (e.g., re-applicants, applicants applying in multiple cycles, etc.).  NursingCAS Professional ************************ (PTE) - Liaison (liaisonedu.com). **** purchased this in the NursingCAS ***** application, so it is not applied to the NursingCAS ***** application if they have one.
  
  On 10/03/2023, **** contacted NursingCAS **************** about accepting a supplemental transcript from ******************, because the official transcript we received from ****************** did not contain grades or credits. NursingCAS informed the applicant that it states on that supplemental document that it is unofficial, and we can only verify grades via an Official transcript. We told the applicant that if ****************** sent us an Official transcript displaying the grades, we would be happy to add the grades for them and reverify their application. The applicant never requested to speak to someone on the phone, and never asked to speak to a supervisor. Also, according to our applicant contact records, NursingCAS never received a phone call from the number reported on Gians application.
  
  Please reach out to me directly if you have any questions.
  
  ***
  
  ***********************
  
  NursingCAS
  Client Success Manager
  *********************