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Find a Location

BlueSnap, Inc has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforBlueSnap, Inc

    Payment Processing Services
    BBB accredited business

    Current Alerts For This Business

    Alert:
    Please note that BlueSnap is a third party processing company.  BBB would like to make you aware, when making a purchase from a company that uses Bluesnap, the name of the vendor does NOT appear on the transaction rather the name BlueSnap appears on the consumers checking/credit card account.  When filing a complaint with BlueSnap please make sure your purchase was not with another merchant. 

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/17/2015

    Years in Business: 21

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    BlueSnap, Inc specializes in eCommerce payment processing services . 

    Products & Services

    Flexible Integration Options, Global Payments, Intelligent Payment Routing, Fraud Prevention & Security, eCommerce Tools, Subscription Billing

    Business Details

    Location of This Business
    800 South St Ste 640, Waltham, MA 02453-1492
    BBB File Opened:
    7/14/2015
    Years in Business:
    21
    Business Started:
    6/4/2002
    Business Started Locally:
    12/22/2013
    Business Incorporated:
    12/22/2013
    Accredited Since:
    8/17/2015
    Type of Entity:
    Corporation
    Number of Employees:
    40
    Hours of Operation

    Primary

    M:
    1:00 AM - 9:00 PM
    T:
    1:00 AM - 9:00 PM
    W:
    1:00 AM - 9:00 PM
    Th:
    1:00 AM - 9:00 PM
    F:
    8:00 AM - 9:00 PM
    Sa:
    Closed
    Su:
    1:00 AM - 12:00 PM
    Business Management
    • Mr. Dan Zohary, Manager
    • Ms. Rachel Trueblood, Director of Marketing
    Contact Information

    Principal

    • Ms. Rachel Trueblood, Director of Marketing

    Customer Contact

    • Mr. Dan Zohary, Manager
    • Ms. Rachel Trueblood, Director of Marketing
    Additional Contact Information

    Fax Numbers

    • (858) 777-5553
      Other Fax

    Phone Numbers

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/23/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Bluesnap charged my debit card $85.70 on 1/22/24. I contacted them right away, from the start it was difficult to even get a customer support tech. I somehow managed to find a way to email there support who couldn't help me in the beginning because I didn't have an order / reference # and I don't have an account with ********************** so I couldnt give them any info other than it was an unauthorized charge. They finally found the charge by me giving them the first 6 numbers of my debit card that was charged for the transaction, which I found out was for a company called treatva. Which I did have a subscription for but i ended it and according to ****** support and my subscriptions thru there playstore it doesn't show treat being an active subscription. Bluesnap said they couldn't do anything else for me if have to contact the merchant which they gave me an email to which the merchant isn't responding back to me. Ive talked with ****** support about it, but they can't do anything cause it's not a ****** transaction. There isn't a current subscription with treatva, but bluesnap says there is and I'm getting charged for it. The merchant won't respond which is treatva, I can't cancel or do anything with bluesnap to stop it. I'm at a loss on who or what to do cause the merchant won't respond and bluesnap is only a subscription processing company they go thru. So I'm just going to keep getting charged cause neither company wants to help .
    Read More

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    david r

    1 star

    04/14/2023

    I have a charge on my **** I cannot ID. The number beside it that **** tells me to call sends me to Blue Snap but the number always deadends and there is no ************ I can contact them to verify this charge was legit. They only want to talk to new businesses it seems. Could be legit but how would i know?Therefore a scam until they change their mode of doing business

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