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Review from Paul D
1 star04/19/2024
Hello,I am a paying customer and I noticed I have the ******************** Logo on my Landing Page footer. I am really upset that I cannot remove this and this was not mentioned when signing up for this subscription. This needs to be reported with the BBB since Constant Contact did not report they advertise on paying customers campaigns. I am a paying customer, I am not going to pay for your service and advertise it to my customers! I will be getting a refund and taking this to the BBB. Telling paying customers they need to contact customer service to get your branding and logo off of their campaigns is ********. Please do everyone a favor and take your branding and logos off of paying customers campaigns. It's sad to see how paying customers are being manipulated and taken advantage of these days! SMH, I will tell all of my other business owners and friends not to go with your service and choose a top tier no nonsense service provider.Review from Kurt B
1 star04/15/2024
Constant Contact is a scam. They do not deliver on their promises. They could not even get our account functioning properly. No one in the company takes responsibility for resolving customer problems. Then, when you want to cancel, it is next to impossible and you have to fight with them for months while they keep billing you. We finally had to get AMEX involved and they resolved the matter in our favor and our money was refunded. This company should not even be accredited by BBB. Definitely do not use their service.Review from Danielle D
1 star04/10/2024
Absolutely horrible company. Never in my life have I had such a terrible experience. I dont know how they have all these reviews and can still be accredited. They fraudulently stole 70$ out of my account after my account was canceled and refused twice to refund me. They took grocery money out of my account. I was kind and patient and waited for the refund, only to receive a letter that I wasnt being given the refund. I will tell EVERY business owner I know not to use this company until further notice. I wouldnt wish this level of fraudulence on ANYONE.They literally pulled my new card info from mastercard without my permission for a CLOSED ACCOUNT!!! Very sad company.Review from Laura L
1 star04/03/2024
I sent one email blast one time to a few thousand customers and they bumped my pricing up. Even after I deleted the contacts, they still charged me $80 a month for not sending one email. I called on the same day 3/29 that they charged me for the month of April asking to refund the money because I wanted to cancel and will not be using it in April. They refuse to issue a refund.Review from Nancy B
1 star03/28/2024
How can BBB give this company an A+ when reviews and my experience show they are very unethical?As a nonprofit, prepaid for 12 months of emails. Got an email the other day saying I was running low on funds in my account (only 9 months in). Ever since we prepaid they have been overcharging our account. Now they are saying their price went up 3 days after we prepaid for 12 months so we will only get 9 months of service for the amount paid. Even though it says right on our statement that we paid for 12 months of service!I was not going to give them any stars but BBB makes me give them at least 1 star!Review from Adam B
2 stars03/07/2024
I work in the fire protection business where during the winter a lot of pipes freeze causing them to burst. I wanted to send an email to 75 customers on how to prevent such situations from occurring at their locations. I signed up for the lite plan for $12 a month, sent 75 emails and haven't used the service since.I check my financial statements and notice they've been billing me $35 a month. When I call to ask why and to refund my money, they tell me I'm in a 500-1,000 user plan. I tell them I only sent 75 emails and never used the service and they told me it's based on how many contacts I have, not how many I sent.I ask the rep if I have ********* contacts and I send 1 email through constant contact if they'd bill me based on a million people and they said yes. These guys are scam artists and a bunch of scumbags. Gave them 2 stars because the email worked as described.These guys are shady crooks. If you need emails sent, get a simon **** card and don't let these crooks siphon money from you.Review from Sharanjit T
1 star03/04/2024
Been trying to cancel my subscription since last 3 months and not word from their customer service, you can't cancel online (Hello CC it's 21st Centaury and the only reason you exist is Internet) What is the difference between a Street Scammer and Constant? None. No one talks to you back after taking you money. A scam company run by a bunch of scammers, who let you sign up and then keep charging without returning your calls, messages for months. Unsubscribing to you is impossible, no calls answered, no messages, emails, chat replied. And banks like ***************** are you partners in crime.Review from Ebony M
1 star03/01/2024
Money robbing high priced garbage with smug customer service reps who love to tell you they are " non refundable" horrible customer service- emails you on an email you can not reply to - was offered money back then told I was NOT getting refunded AND that my account has been closed so i cannot even use the service I have paid for. SAVE YOUR MONEY use mailchimp instead . STAY AWAY FROM THIS FRAUDULENT UPSTART COMPANYReview from Cary W
3 stars01/31/2024
Can't change my account, once you upgrade it seems impossible to change your payment plan. I like the email templates however there should be a way to downgrade your payment plan, it just sends you in circles the only option is to upgrade or leave it the same.Review from Steve F
1 star12/14/2023
Constant Contact offers no customer support beyond a bot that does not provide help. I have wasted hours trying to pay them. I always get an internal server error 500 message. This has been happening for over a month. Now, they turned off my ability to send email. If I call I get a message that hold times are in excess of 30 minutes. Twice the call disconnected after 20 minutes of hold music and messages. Chat support is nothing more than a bot that cannot provide help. I emailed support and received an auto-response that I would hear back in 14 days. Unreal.
Customer Review Rating
1.19/5stars
Average of 42 Customer Reviews
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