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Business Profile

Lab

Yalist Labs

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a newer model of a manual pipetting system and received an older model worth half the price. I've called them and sent emails with no replies. They even sent me the user manual for the newer system. On the attached document, what we ordered is on the left and what we received is on the right. I can provide emails of communications with them until they received payment.

    Business Response

    Date: 12/17/2023

    Hi In regards to this complaint. We have already responded to ******* andthere is not other model that exists. The only thing different is the colored sticker that shows the size of the unit. There is not a design change as I work for the company, it just a colored sticker. Also in regards to his comment about price difference, you can purchase the colored sticker one for half price as well. Many options existed on ***** our price is due to our calibration of the unit. AS I said I work for Rainin so ours is the only unit that is professionally calibration which costs over $2k.

    Thank You,
    ***

    Customer Answer

    Date: 12/18/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *******************************

Yalist Labs is NOT a BBB Accredited Business.

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