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Complaint Details
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Initial Complaint
05/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I contacted A & A Fence construction back in January to install two self closing gates on my property because we have a swimming pool and my homeowners insurance policy requires it. The Owner, Herb, finally provided a quite on March 7th 2022 for the work which I immediately accepted. Multiple times they told me they were going to show up to do the work and multiple times no showed the job. The owner always had an excuse as to why they didn't show up as discussed and never could give me a time when they would be able to. He gave me a lot of "we will get to it when we get to it" answers. When they finally showed up to install the gates they hung one crooked and it does not self close and barely closes manually which I didn't realize until after my wife paid for the job in full. I have been trying for months to get them to come out to fix this gate and still get excuses as to why they can't come out and am still getting "we will get to it when we get to it" answers. This morning I called the office and the assistant told me that she spoke to Herb and he said they would get it on the schedule but didn't provide a date. I told her that that was not an acceptable response from the owner at which time she hung up on me. I called a few times after that and she sent me to voicemail each time. It is clear to me now that Herb has no intention on finishing this job that he accepted payment for. I have attached the email chain for reference. I would either like to have this job completed or receive a refund so I can hire someone else to finish the job.
Business response
05/13/2022
Hi, this is A&A Fence Construction responding to a complaint that was filed by ***********. He contracted us to put gate hinges on only thing that we didn't supply gates just the hinges. He says it took months it didn't take months. He never gave us a deposit. So you know we basically he's told them, we'd get there and we can get there wasn't a very big job. We got there about two weeks later one of the hinges broke. Unfortunately that hinge was on back order. He claims they never told them you know and then he says big thing was his wife paid us in full everything was operating correctly, when we left and you know, it's like when you work you want to get your pay on Friday same with us some we eat what he doesn't put in there as we get another gate farm on the other side of the house is working perfectly. We stayed in touch with him and then he started basically borderline harassment and kept calling repeatedly, left messages screaming and yelling, yelling at my secretary. I offered a refund on the hinge and he wants a full refund and we did the job and everything was working correctly, he is saying that I have no intentions on fixing it, I have offered to come fix it when the part came in and I offered him $25 because he wanted a refund which is telling me that he doesnt want us to fix it. It would be nice if *********** told the whole story and not just part of it but that's it in a nut shell, I dont feel as if we did anything wrong, like I said I said once the part came in we would come fix it, it is back ordered and nothing I can do. He wanted a refund, I said I would refund him $25 for the part so for him to say that I wouldnt come back, he is the one who doesnt want us back and that it.
My phone number is ************
Thank you
Initial Complaint
01/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased and had 6ft white vinyl fence installed for $10,800 so my yard would be secure for my dogs. Since installation I have reached out to Herb Andrews Owner of A&A Fence to come out and fix the fence since it has been shifting and not secure in the ground along with the double wide gate shift and not secure as well causing my dogs to escape. Herb had sent out a worker to look at the issues however he keeps on saying he will send someone out to fix the problem and fails to do so. As a single mother of 3 children who had to refinance her home to get the money to install this fence it should have been installed and secure correctly.
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