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Complaint Details
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Initial Complaint
09/20/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I paid $1,000 to Bath Fitter to upgrade my bathroom on July 15th - they gave me an installation date per ************* of early September 2021 - I called Friday 17th of September to ********* ************** had the secretary say there is no installation date on my order and they dont know why n to call ***** - Ive left message for ***** 2x to no avail
Business response
09/21/2021
I have spoken to this customer today. She called our office last Friday, 9/27/21, and was accidentally disconnected. She thought she had been disconnected intentionally as a way to avoid dealing with her issue. She was also instructed by a new employee to call a consultant that was actually out of the office for a few days. The new employee did not know the other employee was not available to return the call. The customer thought she was being ignored, which I have assured her was not the case. I have worked with the customer to schedule her installation, which we will be doing the week of October 25th. The customer was very understanding regarding the supply chain delays that have been impacting us, as well as everyone else in the construction industry, and she and I had a very nice conversation. I will continue to follow up with her until the installation is completed to ensure she is completely happy with the project.Customer response
09/21/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************************Initial Complaint
08/25/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My shower came with a lifetime warranty. I had issues beginning with the install with Bathfitter. After a month, it was finally complete and I have loved it. But now my seal is coming off my shower door and it's leaking on the floor. Also the caulk both inside and outside is cracked. When I spoke with ***** he told me to go ahead and use it until they get it fixed. I am concerned about my floor and under the shower. It took me calling 3 times and 2 weeks later to get an appointment for 8/20/21 between 2-4. I called 6 times and sent 2 emails between 4 and 7:15 trying to figure out why no one came. I didn't get a call from them on Monday 8/23 so I called again on 8/24. ****** was going to check into it. No call back. I called on 8/25 and once again got the answering service in ******* who told me that there are many customers complaining about the same thing but she would email them. I just want my shower fixed and possibly my floor.Business response
08/26/2021
Good morning,
This complaint appears to be for a different location. We are located in ******, and the customer lives in ****************. Additionally, we do not have any employees by the names of the employees she references in her complaint. Please let me know if you need any additional information.
Thanks,
*****************
Customer response
08/26/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:how do I get this to the ******* Bathfitters?
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.