ComplaintsforDaluja Property Services, LLC
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Complaint Details
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Initial Complaint
02/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Daluja Property service completed a renovation in my home. Part of that renovation included repair of a roof issue that led to an ice dam. After the last snow storm, it is clear the repair did nothing to resolve the issue and in fact made the interior ice dam leak worse. We paid $2920 for this repair. We have attempted to contact ****** the owner with no communication from him. We are seeking a refund for the original cost of the repair.Business response
02/03/2022
Good morning ******, my office manager just forwarded me your complaint.
As mentioned originally when we started the water damage repair in the front closet, water and melted ice dams can infiltrate from anywhere, and we replaced where we thought the water was coming in, and was evidenced by the rotted shingles and siding when we opened things up.
The amount of snow from the blizzard that is piled up on your roof could be getting in from another area and tracking down into that closet.
Water leaks are tough to find because once it gets into a house it can run along joists and studs until it finds a low point and then start to show in the interior wall. And once it shows up on the interior wall the exterior issue *** not necessarily be close to that location.
We are happy to come back and see if there might be another area where the snow/water *** be building up and working it way in, but we replaced everything we said we would in the first go round.We always mention that finding/remedying a water infiltration issue sometimes doesnt happen on the first repair, because it can get in anywhere. We replace/repair the most egregious issues and then see if that solves the problem.
Otherwise we would be investigating every little issue and replacing them which would have tripled the cost of your project
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.