Business ProfileforNeighborhood Parcel LLC

Dear BBB,I am writing this letter asking for your help to resolve this issue.My name is *****************************. This is concerning my husband ************************************We have a complaint against Neighborhood Parcel business located on *******************************************************Let me just tell you a short story. We came to *** in **** from *******. We love this Country, this Country is a Land of opportunities. We trust and believe in this Country. We work very hard to achieve ******** Dream.5 years later my husband became an ******** citizen he added a middle name *****. He is *********************************** in ** passport. But hes Birth Certificate from *******-has ******************************On 1/16/24 my husband went to Neighborhood Parcel and ask if they could give him a document confirming that he is the same person in birth certificate and passport. We needed this for ******* so this document needed to be stamped Apostille.He left those 2 legal documents with business owner. She took the job,changed him $369.90 up front.Few days ago when my husband went to pick up she didnt do what were asking for. She took his two original documents-birth certificate and passport- certified by Notary and then Apostille.When my husband and I went to complain she said-that what he was agreed to, signed and pay. In the end we didnt get what were asking for. Why she took the job and money if this was not possible for her to do?She refused to refund the money.I guess some people in business to s**** others for money.She took advantage of my husbands English not being perfect. But he did explain to her and I also talked to her and told what exactly we need.We are please asking you to help us to get our money back. Were working so hard.We would like to Thank You in advance and hope to hear from you soon.