Business ProfileforNumotion

I have a special needs/disabled daughter in which she is wheelchair bound. She got a new wheelchair from Numotion in October 2023. The first day she was in the wheelchair, her teacher sent me an email stating that the wheelchair would not tilt back. When my daughter came home from school that day, I tried to tilt it back but it would not. The left side tilted but the right side didn't. I called Numotion to inform them of this. The told me to strip the wheelchair down and try to tilt each side individually. The left side tilted but the right side would not budge. I had to make an appointment to drive to their office because the appt day was much sooner than them sending a tech because they were backed up on appointments for a tech coming to the house. At their office, the guy looked at the wheelchair and said that the right side had a bad strut and they had to order the parts for the whole right side. They said hopefully the parts would be in by the end of December. I finally got a call the first week of January, I believe, and they said that the parts were in. I had to make an appointment to drive back to their office so they could install it. I put my daughter in the wheelchair the next day for school. Her teacher teacher called me right before noon and said that the wheelchair was stuck in the tilt position. I went to the school and broke the wheelchair down. It took me about ********************************************************************* the tilt position. When I tried to tilt the wheelchair immediately after bringing it back to a sitting position, the right side would not tilt back but the left side tilted. I called Numotion and they wanted me to bring the wheelchair back to their office. I should not have to run back & forth to their office. They should have a tech come to the house to work on the wheelchair but they claim the tech is backed up & the appt times are like 2 -3 weeks away. They got paid for the ************** think it's considered fraud.