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Business Profile

Direct Mail Advertising

Globe Direct

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Direct Mail Advertising.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/24/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have called 2 x to ask that Globe direct stop sending my flyers to my address. They have on file that they are not to deliver to all three addresses that go to my residence and still the newspapers are coming to our house. I really don't like the waste and wish it to stop- but the process is going on a year now. I request they not send me anything. I want a block on this address for 6 years.

    Business Response

    Date: 07/25/2023

    Hello,

    Globe Direct stopped publication in November 2022.  Globe Direct stopped delivery in November 2022.  Please check the name of the publication you are receiving.  

    *************************

  • Initial Complaint

    Date:01/25/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First and foremost, thank you for taking the time to review this. I have contacted Globe Direct multiple time to remove my house from their mailings. They refuse to stop sending their marketing materials, likely because they make money based on the number of subscriptions. I am requesting that all mailings be stopped for ************************************************** (Apt 1 & 2). Should I contact the Postmaster as Well? Thank you in advance for your time. - *****

    Customer Answer

    Date: 02/09/2023

    I have not heard from the business in response to my complaint. I've called in the past and representatives indicated they would stop sending, these calls started over a year ago and I still receive unwanted materials. For the love of the environment, please help. Thank you in advance.

    Business Response

    Date: 02/15/2023

    Hello,

    Globe Direct's final publication of Globe Direct was 11/25/22. Any package inquiry after that date is not Globe Direct. The only information available is the package branded as SAVE
    Customer service number **************

    *************************

     

  • Initial Complaint

    Date:11/02/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have repeatedly tried to unsubscribe from the globe direct spam, but the unsubscribe steps are unsuccessful. Remove ************************************************** from globe direct spam immediately.

    Business Response

    Date: 11/10/2022

    Hello,

    I apologize for any inconvenience you may have incurred.  I have confirmed your request to stop Globe Direct has been processed.  I have contacted our delivery manager to reiterate your request.  I left you a voice mail with my direct contact information if you need any further assistance.

    *************************

Globe Direct is NOT a BBB Accredited Business.

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