Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bus Services

GATRA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bus Services.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Jared W

    Date: 01/12/2025

    I need to address the significant decline in GATRA ride services since 2022. This service has become completely unreliable. I have repeatedly scheduled rides for specific times, only to have them delayed by 30 minutes to an hour. This has resulted in my groceries spoiling because I couldn't get home in time to put them in the freezer. Furthermore, these ongoing scheduling issues have caused me to be late for critical appointments that I cannot afford to **********, I was supposed to receive my COVID booster shot, but GATRA failed to provide a ride back home, citing that they only had two drivers available. With a new job starting in two days, I cannot risk the side effects of the vaccine impacting my first day.This situation is utterly unacceptable and must be resolved immediately.

  • Andrew S

    Date: 05/08/2024

    I am writing on behalf of myself and numerous other vendors who have contracts to provide Non ************************ services with GATRA to express our dissatisfaction with GATRAs business practices. We have been experiencing significant delays in payments, which has caused financial hardship for many of us. One of the major issues is the lack of a clear payment structure in our contracts. This has allowed GATRA to avoid paying vendors in a timely manner. Many of us have had to wait over a month for payments that were supposed to be made semi-monthly. When we have inquired about the status of our payments, we have been met with demeaning and rude emails. GATRA has also passed the blame to MassHealth, which has left us with no recourse. We believe that an audit of GATRA is necessary to determine where our money is going. We are providing a service to GATRA, and we deserve to be paid for those services. We urge you to address this situation immediately.

GATRA is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.