Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  **** ********ing for what went wrong now. If this was clearly inspected by there service mechanic prior to advertising then these issues would or should have been fixes! Nevermind when i have already dropped the car off once and they did nothing

  Business Response

  Date: 01/23/2025

  ****,

  As I stated to you on the phone. You would need to bring the vehicle here so we can take a look at it. We would be more than willing to take a look at your issue.

   

  Thank You,

  **** *******

  General Manager

  ************

• Initial Complaint

  Date:08/26/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I am following up on my previous complaint in regards to my 1500$ that was to be refunded to my account.
  
  As of today 09/06/2024, my account still has not been refunded and it has been more than enough time for the refund to have taken place.
  
  I am asking that you please email me back in writing as to how this matter can be resolved there clearly is an error somewhere that has taken place and something is not or has not been corrected a debit occurred to my account in 08/17/2024 at your ******* location and still has not been refunded as I have been being told for the last three weeks 
  
  Myself and my family are literally suffering and facing many hardships because of this matter and I am exhausted to even have to keep reaching out trying to get MY money returned to me 
  
  I am asking for you to please please give me a concrete date of return of my funds not a window a date I can expect this 1500$ gets out back in my account.
  
  I am truly suffering emotionally and this has caused an extreme hardship for me.
  
  Please at this point I am begging for a return of my money to my account.
  
  
  Thank you 
  ******* ********
   

  ng and was told they had a systems issue in office and had to have the mysterious third party credit card company return the funds my girlfriend asked for.a copy or receipt of the action and the Merchant ID and ARN# or transaction # that we could give to ********* and have them find where the money is they sent back , have refused to provide the information to us or refund my money. This has caused a major hardship ***** and my family and has set my bank account in the red and has stopped me from getting a car as I am was able to secure a car elsewhere for an extremely lower amount. we have now been told that ********** manager is on vacation and we have to wait until she.comes back on Tuesday 08/27/2024 meaning they have now kept a hold.of.my.money.for 9 days as of today, refuse to provide.the requested information refuse to take action to resolve the matter until the office manager comes from vacation ****** the Manager says it's the ********* merchants fault unacceptable.

  Business Response

  Date: 09/03/2024

  The refund has been issued to the merchant. We are working with ***************** as well. 

  Business Response

  Date: 09/11/2024

  Customer has been refunded and will need to speak with his financial institution. 

  Customer Answer

  Date: 09/15/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Good morning,

  
  

  I am reaching out again in regards to my 1500$ refund from your company to my debit card/ checking account.

  
  

  I still have not had my funds returned and have reached out numerous times via email seeking a concrete date as to when my funds should be deposited  back into my debit card/checking  account.

  
  

  I have asked for the Merchand ID, Transaction ID and ATN/AIN # for proof of refund, I have been told prior that your third party ************************ has refunded the money to me and to date I still have not received the funds back into my account and it has been almost a month. My ************** has nothing pending from your end to date and it is apparent the screenshot you did send me only shows and adjustment from your account but doesn't hold any identifying information related to me or my account. I would highly recommend you reach out to your third party ************************ and find out the account they allegedly put this money in as it has NOT been sent back to me. I need this money back as I am without a car until I can get this money back to use at a different dealership that was able to acommodate me with financing.

  
  

  In the meantime I am suffering tremendously and all at the hands of your place of business for failing to ensure my money was returned to me. One would think if it's been almost a month clearly something is incorrect and you Need to do your due diligence as a proprietary business and ensure my money is returned. 

  
  

  I am again asking for proof of refund Merchand ID# transaction date and time Transaction number and AIN/ATN# pursuant to the refund of 1500$ that was returned to my debit card with ************** ending in 8473 exp 06/28.

  
  

  With this information Santander can atleast try and see where the money went on their end but as it stands to date...I have nothing to go on and have no recourse but to keep reaching out asking for my money and for me to have to do this to this degree is beyond belief.

  
  

  In the meantime I am without my money, having to ********* everywhere I go and am facing severe and undue hardships because your company refuses to do their due diligence and get to the bottom of where either you or your third party Merchant *************** messed up at with refunding my money to my account.

  
  

  You can even reach out to Santander and ask for yourself, if I had my money I wouldn't even have to bother you and would be in a car already.

  
  

  The amount of stress and mental anguish this has been placed upon me and my family is astronomical and no one should have to go through this behind their own money.

  
  

  Please feel free to contact me at your earliest convenience should you have any questions for me.

  
  

  Regards

  
  

  ******* ********

  ************

   

   

• Initial Complaint

  Date:05/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 09/03/2024

  The standard Mass Used Vehicle Warranty would be in place as well as any extended warranty's you purchased in finance when you purchased your vehicle. If you are out of time or mileage on the Mass warranty and did not purchase an extended warranty then you would be responsible for any repairs. 

  Customer Answer

  Date: 09/06/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  My issue is when I did have my warranty on my vehicle they refused to fix anything I all my paperwork from day 1 when I went in with a check engine light on and they cleared and it and told me I was all set came back on the next day refused to fix it. My starter went also in my warranty refused to fix it. I had to put all the money into it myself even when I had my warranty. Then when my warranty was up they wanted to fix it but also charge me crazy money 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

• Initial Complaint

  Date:04/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

  Business Response

  Date: 09/03/2024

  It is possible for you to submit a credit dispute to your credit report as well. 

• Initial Complaint

  Date:06/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the vehicle on 3/16/2023. I was told that the registration documents were in the car, that I would receive the spare keys and registration sent to me via certified mail, that the car was inspected, and I realized after driving the car home there was no physical documented registration, no inspection sticker, got a call weeks later saying the spare keys had arrived, and was told that the registration and keys would be sent to me via certified mail. Then they called me weeks later telling me I had to go in in which I have refused due to my intensified anger of their deceptive and unfair practices. In the purchase and sales agreement it is documented that I had paid for an inspection in which there is no inspection sticker on my car in which I have since gotten one myself. I have called them multiple times requesting and demanding them to send my my registration, spare keys, and money to get an inspection done. I have been reassured they would be sent and to this day has not been sent. I am suing for total of $3,720 to this current day 6/15/23 for $40 per day fine for without driving with an inspection accruing an addition $40 per day accruing until the money is received. I would also like to make note that to this day I have not received the physical registration documents and spare keys which I was assured would be received via certified mail. It is clear there is evidence of unfair and deceptive practices. -Small claims lawsuit filed Thursday 6/15/23 with the ********** Court ************** **************, Case # *******

  Business Response

  Date: 07/11/2023

  Customer has gotten his registration, Spare Key and Refund check for Inspection sticker. Consumer was supposed to send a friend down to pick up the items and that is what has delayed him getting his inspections sticker. We have multiple text messages going back and forth. 

• Initial Complaint

  Date:04/08/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Long story short, on 04/06/2023 I went to this dealership to look at a Jeep. Negotiated to a price and signed a Motor Vehicle Purchase Agreement and placed a $1000 deposit. 15 minutes later, GM of Sales said they couldn't do the deal anymore. Gave me a run around and then said another customer had already purchased it the day before. I was frustrated and demanded my deposit back, which they returned. However, the next morning it was listed online for $3,000 more than originally listed for. If it is still available, am I entitled to the vehicle??

  Business Response

  Date: 04/12/2023

  Called the customer and offered him the vehicle. We are waiting on a response.