Complaints

This profile includes complaints for Auto Gals, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Auto Gals, Inc.

  1668 Gar Hwy Swansea, MA 02777-3906

• 

  Auto Gals, Inc.

  353 Mariano Bishop Blvd Fall River, MA 02721-2364

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle was fine during test drive on Friday Drove the vehicle Monday to the garage to have the problem fixed just to find out the garage was close wasted my time at the garage on Tuesday for them to tell me hrs to days to repair the vehicle it needs the clutch, work possible trainsmision work ebreak doesn't work it slips in third gear and up abs light and track control light, come on sporadically and stop the cruise control from working i have already gone to the garage on Monday. After dealership, telling me to go there and have the vehicle out. I just looked at and set up a later time to have the vehicle repaired. No one was at the dealership, so I'm back again. On tuesday today to have the vehicle looked at so this will be my second attempt

  Business Response

  Date: 05/29/2025

  Mr ****** appointment at the Carvahlo's was cancelled as the Shop owner stated his employees did not show for work on Memorial Day.  Rescheduled his appointment for Tuesday 05/27/2025

  Found vehicle misfiring at speed causing vehicle to buck and not accelerate properly, losing signal with Crankshaft position sensor and Camshaft position sensor.   Replaced both sensors and test drove - vehicle operating as it should.
  

  Thank you

  ***** *****

  Auto Gals, Inc.

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car in June of 2024 at the price of $18,500 After buying the car, I discovered all the tires were worn, and I needed to replace them, costing me $725.Also, I paid $8,000 in down payment and still have a loan for over $14,000. I am trying to understand how that is possible when I pay $8,000. I contacted the dealership, but they are not returning my emails. I need help in resolving this issue.

  Business Response

  Date: 08/19/2024

  Afternoon,

  This vehicle was purchased on 06/17/2024 and the customer put $8000 down, financed the vehicle and included sales tax, registration, document fee, purchased an extended warranty.   The total amount is $22,859 less $8000 cash down financing $14,859.   Customer has reached out and was explained the purchase price with all the additions of taxes reg and warranty.  ******** received her copies of all paperwork at time of delivery.  

  Tires we can offer at a discounted price of $66 each x4 is a total of $264 brand new -mounted and balanced at Town Fair Tire.   It is unfortunate that other service department would not offer you a better deal on tires.  If you need assistance with setting up an appointment for the tires please reach out to ***** at Auto Gals.  
  

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle back in august of 2023 from auto gals. They lied and told me they did an oil change beforehand which they did not and I had to get one asap, started fixing the sunroof and then stopped fixing the issue and left it as is which it is still not working correctly, one of the headrests are detached, they sent me to a local ship called ****** auto in ********** ** to fix the brakes and I went multiple times and the problem is still not solved. At this point Im just beyond frustrated.

  Business Response

  Date: 11/07/2023

  2014 ******** E350 ***************** ***** miles

  Auto Gals has serviced this vehicle on numerous occasions before ******* purchased it and after.   When ******* brought up the concern for brakes we sent him to ****** ************ to have brakes and rotors changed on all 4 corners at no charge to him, when he was outside his warranty.  When vehicle was purchased we explained to customer the sunroof shade would not be addressed, and showed customer the glass sunroof did operate as intended.

  Listed our service records
  

  Vehicle was serviced on 03/28/2023 safety check, oil change, service check.
  

  Vehicle was serviced on 05/03/2023 for blower motor and sunroof motor - outside sublet
  

  Vehicle was serviced at JR ********* 08/05/2023 Oil Change.
  

  Vehicle was serviced on 08/14/2023 for Evap concern- replaced Evap vent valve and Mani Gasket - outside sublet
  

  Vehicle was at Auto Gals to remove tint for ** Inspection, also repaired splash shield hanging from impact.

  Vehicle passed a ************ Safety and Emission Inspection. 

  Customer was sent to ************************ in ********** for his concern for brakes at which time Brake Rotors and Pads were replaced.  ********* vehicle was outside the ********** Warranty over by miles 10/02/2023 ***** miles at the time.
  

  I've reached out to ******* with no return call, as of now,  to address his concern with brake noise and the head rest issue. 

  We will advise ******* to return to ****** Auto Repair, the company that installed the brakes to have them checked.

  The headrest concern, they are spring loaded and designed to pop forward in an impact to prevent neck injuries.   It is not uncommon to hit a pothole or bump in the road hard enough to set these headrests off, usually they can be reloaded in a few minutes.

  Thank you

  *********************

  General Manager

  Auto Gals, Inc.

  ************

  
  

   

   

   

   

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2007 Jeep Wrangler from Auto Gals *** used car dealership on 8/30/22. I brought the vehicle to my personal mechanic within 7 days and was given a list of things wrong with the vehicle and was told that it would not pass inspection. My sales associate said that it would pass and took the vehicle to another inspection station and got a sticker. By 9/22/22 the vehicle check engine light came on. I contacted the dealer and was told I could drop it off to be repaired on 10/6/22. There were no earlier appointments. It is now 1/11/2023, over 3 months later, and my vehicle remains at the dealership. Every call is met with "the manager isn't available" or "we have to order parts." I have been without a vehicle that I am making payments on for over 3 months. What are my rights? I have attempted to resolve this with the dealership. I have obviously had no success.

  Business Response

  Date: 01/17/2023

  Auto Gals, Inc. has been in consistent contact with the ******* throughout the repair of their Jeep Wrangler.   It was explained in detail that this Wrangler had an aftermarket Supercharger that did not come equipped from Jeep and would need special order parts from overseas, ******* and Africa as they are not available in *******.   We informed the ******* that as we were servicing the Wrangler that we did need to order additional parts at 3 different times from companies outside *******.  We have repaired the Wrangler and it is in the ******* possession.  The repair has been completed with no charge to the *******.

  Customer Answer

  Date: 01/24/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************