Reviews

This profile includes reviews for Cardi's Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Cardi's Furniture has 21 locations, listed below.

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  Cardi's Furniture

  1 Furniture Way Swansea, MA 02777-3424

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  Cardi's Furniture

  3005 Cranberry Hwy E Wareham, MA 02538-1354

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  Cardi's Furniture

  40 Sockanosset Cross Rd Cranston, RI 02920-5566

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  Cardi's Furniture

  388 Rhode Island Ave Fall River, MA 02721

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  Cardi's Furniture

  136 Rt 6A Orleans, MA 02653-3264

Review Details

• Review fromTamara P

  Date: 11/25/2024

  1 star
  When we asked out sales associate to cancel our sale because she could not confirm that we could have delivery by when we had asked, she tried to print out a quote but instead charged my card because she had tapped my card previously but I would not accept until date was confirmed. He hit confirm and signed a squiggle on the signature page and it sent me a email with a pdf receipt of purchase. It also put a pending charge on my card which then took a bit for the finance team to confirm it was canceled. Charge is still pending on my card. Watch what the sales person does if you ask them to cancel. It may still charge you!

  Cardi's Furniture

  Date: 11/26/2024

  Thank you for letting us know about the concern with your order cancellation.

  We sincerly apologize for the error.

  We have confirmed that the refund was processed the same day (11/24/24).

  The credit card companies tell us to expect a 5-7 day period for refunds to show and post to the customers statement.

  We appreciate your business and apologize again for any inconvenience.

• Review fromDavid H

  Date: 10/31/2024

  4 stars
  When we decided to replace our decades old living room furniture, we had already been to three other furniture stores by the time we stopped at *****'s in *******. We were a bit dejected by then because although we had seen some things we liked they just weren't available in the size we needed. We were also tired of smothering and hovering sales people who wouldn't stop talking as they followed us around the showroom. At *****'s we met ******* who was the exact opposite of the sales people we'd met earlier in the day. She was of course smiling and friendly but more importantly she briefly asked all the right questions before directing us toward that part of the showroom that might have what we were looking for. And we did just that in a living room set that was customizable from top to bottom. ******* easily and patiently guided us through the myriad of options. We had questions and she had answers. There was a small hiccup after delivery but we easily contacted ******* and with her help it was resolved the same day.If you need furniture, go to Cardi's and if you go to the Swansea Cardi's absolutely see *******.

  Cardi's Furniture

  Date: 11/01/2024

  Thank you for taking the time to share your experience with us.  You made our day!

  We apologize for the hiccup.  There is a new order placed and as soon as it arrives we will contact you and get it to you asap.

   

  Thank you again for your kind words.  This will go on our internal portal for all to see!

• Review fromAshleyD

  Date: 09/28/2024

  1 star
  We bought a mattress from cardis about 8 years ago. We chose a beauty rest mattress with a 10 year warranty. Recently we have had sagging in the mattress and decided to go through with the warranty to get a ***lacement. The cardis *** came out and took measurements and said that for sure our mattress was defective. We got a call that we would only be getting a credit for what we paid 8 years ago. If the mattress was still being offered I would get a ***lacement but since beautyrest doesnt have the same mattress Im being forced to purchase a new mattress and pay the difference after 8 years have gone by is absolutely ridiculous. Considering that the beautyrest warranty says Im eligible for something they currently offer thats similar in value with just paying the new delivery fee. I am beyond angry with cardis and if thats the case no one should buy the warranty because I can guarantee as costs continue to go up youll get the short end of the stick. We asked if we could just pick a new mattress in the same brand and all we were told is thats not our policy. This is extremely disappointing and inconvenient.

  Cardi's Furniture

  Date: 10/01/2024

  We are not able to access a customer account based on the name and email address information.

  If we could have more information to access the account, we could address the concerns.

  Name, address, phone on the account.

  Thank you.

   

  Note:  If this consumer spoke with the **************** directly, she would need to work with them directly with a new mattress, removal of the old, any charges.  Cardi's Furniture would not be involved in that transaction.

   

• Review fromJennifer S

  Date: 09/13/2024

  1 star
  We went into the Warwick store to buy a loveseat. The saleswoman spent a good half hour with us and explained to us that the piece we wanted was on sale and that she had gotten the price down to x amount with the discount etc. I paid with a credit card but before I signed the papers I noticed they had our old address. She reprinted the papers a couple times trying to get it correct, showed me the corrected address and had me sign the paperwork. She cautioned us to call her if there was damage when the delivery came because they were short staffed and this happens often apparently. Well, delivery day I was sent a chair, not a loveseat. Guess what-she didn't answer her messages so I had to go back to the store (an hour from my home thankyou ) to see why I wasn't given what I had bought. Well, come to find out, the price was low because she ordered the wrong piece! Now, instead of being apologetic the girl in the office asked " well why did you pay for it if it wasn't what you wanted?" Seriously?! I paid because I was under the impression I was getting what I asked for ! So, now I OWE them 400 more for the price difference and I have to lose more time out of work to stay home for the delivery next week , they are taking back the chair and the ONLY thing they did was waive the second delivery fee. THANKS ****. POOR CUSTOMER SERVICE!!!!! Blame the customer for your sales associate's blunder. No apology for my wasted time. At least pretend you care. Also, if your attitude is that it's pretty common to deliver defecti've furniture and you accept that as normal, maybe you should rethink your business model. Last time I will ever give you my business nor will I ever recommend you. Its truly a shame that the company has fallen to this as they were THE choice for quality sales and service in the area. Truly a disappointment

  Cardi's Furniture

  Date: 09/16/2024

  Thank you for the information.  We will have our General Manager follow up with the customer asap.

• Review fromMolly T

  Date: 09/07/2024

  1 star
  I am writing this review with utmost dissatisfaction with Cardi's furniture. I have purchased multiple pieces of furniture from *****'s over the last *************************** 2021, I purchased a reclining chair and sofa. Both the couch and chair were both delivered damaged. Cardi's sent a replacement chair and couch within several weeks. In March of 2024, we discovered that one side of the couch was no longer functioning properly when reclined. Cardis sent a service technician to our home on April 10, 2024. The service technician quickly noticed the frame was cracked and determined the couch was in need of a whole new frame. We were told the new frame should be in within the month and they would need to return to finish the repair. After a month's time I had not heard anything from Cardi's so I began emailing the service department. I sent several emails between May-**** requesting updates that were never received any reply. When I finally was able to connect with someone via the service department phone number, I was assured the part would be in "this weekend." When the manager called me the following week, she explained it was actually due to be in by the end of the month. We did not hear anything until late July when the frame supposedly had arrived and we were to schedule a service date. Fast forward to today, our scheduled service date on September 7, 2024 (from the April 10, 2024 diagnostic visit from *************** technician) and the technician was not provided the proper part to fix the couch. We are apalled with the lack of quality and concern this business has showcased. It is unfortunate as both service technicans have been extremely helpful and confident in their assessment of the issues. It is very obvious that the breakdown occurs with the management of the service department. As a local small business owner, we will certainly be sharing our terrible experience with all of our clients, past, present, and future.

  Cardi's Furniture

  Date: 09/09/2024

  The customer purchased a recliner and sofa in August 2020.  The recliner was delivered in November 2020.  Upon delivery it was scuffed.  We ordered a new one that came in February 2021.  The customer took delivery in May 2021.  The sofa was delivered in January 2021.  The customer also purchased a 5 year accidental warranty.

  The customer called us in March 26, 2024 stating the footrest was not working.  The technician went to the home on April 10, 2024. He stated the right side mechanism was broken and needed to be replaced.  We order a new one from the manufacturer.  Parts can take up to 16 weeks to arrive from a factory.  The part came on July 22, 2024.  We spoke with the customer on July 24th and scheduled for August 15th.  The customer contacted us on August 12th stating she needed to reschedule.  She chose August 18th.  The customer spoke with two different service managers on August 12th and ultimately decided on September 7th date.

  When the technician arrived on September 7th he noticed that the other side of the sofa had since broken.  Due the wait the customer had already experienced we offered to bring the sofa into our upholstery shop to expedite and fix the concerns or allow her to reselect a new set.  The customer would have the full amount that they paid for the items that they could use towards to a new purchase.  ************ and reselections are part of the warranty program. The customer wanted more money than what she paid, which is not something we can offer.  

  The customer has posted on Yelp and now here.  We stand ready to service the piece under the terms of the warranty or allow a reselection.  The customer has spoken with management who have fully explained this.

   

   

• Review fromCh P

  Date: 09/05/2024

  1 star
  I repeat DO NOT purchase an item with a warranty thinking it will be covered. They will find EVERY excuse in the book to NOT cover it and ASSUME the issues of the item to void the contract without even knowing the details. Have been trying to reach a manager at multiple stores including customer service and they are ALL avoiding the conversation. Mind you our 4 month old infant recently passed away due to heart problems at Boston childrens and this is what we have to deal with.

  Cardi's Furniture

  Date: 09/06/2024

  This customer purchased a sectional in January 2023.  The customer contacted the service ********************** via email on 8/26/24 (one week ago).  The service department email her back and forth getting clarification of concerns, photos so they knew what exactly needed to be ordered.  

  Ultimately the customer spoke with the service manager directly on 9/5 (yesterday).  The parts have been ordered from the factory.  Once in stock they will be installed.  All of which is covered under the warranty and at no charge to the customer.

  Our sincere condolences to the customer and the family regarding such a horrific loss. we were not aware.

• Review fromVibhuti R

  Date: 07/14/2024

  1 star
  Cardis has the worst customer service, and I had been calling daily to have management call me back in regard to a warranty claim that was submitted 3 months ago. I would never recommend this store, would rather just make my own furniture than get their overpriced items, with the worst customer service.

  Cardi's Furniture

  Date: 07/15/2024

  The customer purchased in March 2019 with a 5 year extended warranty concluding March 2024.

  The first time we heard from the customer was February 2024.  The customer stated rips and tears.  The technician went to the home and found pet damage from claws and moving damage.  Both of which are not covered under the extended warranty.

  We offered to assist the customer in getting parts from the factory at a charge to her and we would install for free.  She paid for those parts.  However the factory has not been able to send the correct parts.  In the beginning of June the factory sent the wrong parts.  When we reordered, the factory claims they shipped out parts but never did.

  At this point we understand that the customer may want to cancel this parts attempt and just be refunded.  Which we can certainly do.  I left the customer a voicemail to reach me directly to process this.

   

• Review fromJoyce L

  Date: 07/11/2024

  1 star
  Purchased 3 rooms of furniture + 2 mattresses. Within 3-6 months the finish on bedroom, & dining sets came off. A warranty was purchased, & Cardis came out to refinish. The dining tables finish came off again, was told too big of an area had to remove the entire table, therefore 7 days without a table. Six months the same issue, table removed, 7 days again no table. Never once was I offered a temporary table while the other being re-finished. The Living room set the pillows do not stay on the sofa. I contacted Cardis by email twice to ask for a resolution with either a refund or another set, no response. I phoned Cardis with my concerns, I explained the issue will repeat, no resolution was given. Totally inadequate customer service, quality of ******************** below average.

  Cardi's Furniture

  Date: 07/12/2024

  Customer's purchase was made in *** 2022 with a 5 year accidental warranty. 

  The first time we were contacted was *** 2023.  There was nicks and missing finish on the dining table, cocktail table, and dresser.  All things covered under the warranty.  The dresser and cocktail were touched up in the home by the technician.  We brought the dining table into our wood shop to completely refinish.  That process takes 7 days to properly refinish and dry.  Based on the terms of the warranty a loaner table is not available.

  We didn't hear from the customer again until June 2024.  The dining table was again damaged with *****.  Again we agreed to pick it up and refinish.  It was brought into our wood shop on 7/6/24 and is scheduled to be returned to the customer on 7/13/24.

  The damages are all due to use of the pieces and are all covered under the warranty.  

  We have not heard from the customer regarding any concerns with their living room set.  

  We would be happy to service those pieces, we will contact the customer.

• Review fromMichael W

  Date: 06/12/2024

  1 star
  I bought a living room set from Cardis along with the warranty coverage. The furniture has begun to break down, specifically the reclining mechanisms. I requested service repair in February 2024, and Cardis indicated at that time the parts were on order and would be ready in a few weeks. Fast forward to June. The parts are not expected until July 25 (if that is actually accurate) Rather than providing any updates on status, I have had to call to get updates (although I ask for someone to call once parts are available). I am now unable to use the couch as it feels like it is breaking apart when I sit on it. The service rep ******** to my request for a replacement was "Well, we are TRYING to fix your couch, so we are upholding our end". I paid a lot of money for a couch and warranty supposedly for a piece of mind. This warranty is pretty poor on ensuring I can use the furniture I bought. Maybe someday, I will be able to use the couch. DO NOT PURCHASE EXTENDED WARRANTY or buy furniture from CARDIs.

• Review fromDEBI M

  Date: 05/14/2024

  1 star
  Cardis Furniture has the absolute worst customer service. I have bought several pieces from them and have never gone through this much trouble to just get a delivery fee waived. I bought a 6 piece leather reclining sectional a few years back. Every single piece, excluding one, has ripping on all the stitching. I called for service since I bought a warranty. Technician came out to fix it and told me that he would not be able to fix it. All new pieces had to be ordered. Fast forward a week or so, Cardis calls and says parts are being ordered and I will get a call when they are in to schedule getting it repaired. Three weeks later, I call customer service to find out what is going on with the parts. I'm told all the parts are ordered but will not be here for months since it's coming from ***** and has to go on a shipping container. No one mentioned any of that originally. A week after that, I get a call saying parts can no longer be ordered. They can give me a credit on the original couch and I can pick out something new. Not what I wanted to do since inflation has taken over and couches are much more expensive, but fine. I pick out a couch that I pulling more money out of my pocket for, warranty is now $150 more expensive. I'm still fine. They they tell me I have to pay for delivery since I'm making a new purchase. I explain to the sales associate and customer service that I'm purchasing a new couch because my current couch couldn't be repaired or replaced. It's a manufacturer's defect, not damage caused by me. They have to come to my house anyway to pick up the defective couch. They won't budge! Why should I have to pay for delivery for an item that I had to purchase because you can't fix my warrantied couch? I'm forced to buy with Cardis since it's a store credit not your cash back. I will NEVER use Cardis again. Delivery for an item that is being purchased because you can't fix my current couch, should be free of charge. That is courtesy to your customers!

  Cardi's Furniture

  Date: 05/15/2024

  Thank you for sharing your experience.  

  This set was originally delivered 6/15/2019 with the 5 year warranty concluding on 6/5/2024.  Customer was not happy with the pieces and we replaced all of them on 6/16/2019.

  We did not hear from customer again until 3/9/2024 stating there were scratches and the *** port was not working.  We sent a technician to the home on 4/3/2024 and he instructed up to order console back rest, recliner seat casing and backrest, an armless recliner backrest, and a *** port which we did.  We do not stock parts and we ordered from the manufacturer.  The manufacturer is overseas.  They notified on 5/5/2024 that parts are no longer available.

  Based on the terms and conditions of the 5 year warranty if we are not able to fix or obtain parts we would allow a reselection to another set.  The customer is given the full amount that they paid for the original set plus tax that they can use towards a new set.  The customer would be responsible for any additional costs of new items selected, a new delivery charge, and a new warranty if they choose to purchase it.

  We emailed the customer a form detailing the process of reselecting and returning items including he new charges that she signed.  The customer is still eligible for a replacement they decide to do so.