Business ProfileforBayCoast Bank

I was reassured by manager ***** that my automatic payments were automatically cancelled when my buy out request was made. Im refinancing my home mortgage, feb would be my last payment incase, with being reassured by my loan/lenders that any payment after the buyout request will either be returned or applied to my new company. Today 11 days after my approved auto-payment a double charge was made by baycoast bank. The last payment i made with manager ***** over the phone as well as my now UNAUTHORIZED cancelled automatic payment of an additional 400. So one authorized payment of ****** as well as the UNAUTHORIZED (reassured cancelled) automatic payment was deducted from my bank. This has been contested thru my bank as unauthorized as well as baycoast bank blocked from future abilities.As a call center employee told me i myst provide a signature to cancel automatic payments even with a buyout request and termination of said loan with company.This is unprofessional and beyond unacceptable as i have emails and phone records to prove i was reassured all automatic payments were cancelled upon buy out request and this was a UNAUTHORIZED payment/charge to my account needing to be reversed all fees covered any unpaid bills to also be covered by baycoast bank for this UNAUTHORIZED charge.