Business ProfileforSpalding

Purchased a basketball on 8/4/23 using ******, but then received email from company stating purchase was incomplete. Reattempted purchase with debit card on 8/5/23. Reached out via Contact Us portal to confirm if first order did go through, and for help to only place 1 order if so. Both purchases were then charged on 8/7/23. Reached out again on the same date to ask for 1 order to be canceled due to being noted as incomplete. Orders were sent to me. Called twice on 8/14/23 to receive help; first call, was left on hold for 30m then hung up on, second call was told to wait for follow up on 8/15/23. Reached out to ****** on 8/17/23 due to no response from Spalding. Spalding called on 8/24/23 telling me orders were delivered. Called back on 8/25/23 to re-explain situation, and was looped into email to return item and receive refund. Was told to pay for a label and send back - after protesting, I was finally sent a return label on 8/28/23. Sent the item back on 8/28/23 as well. Checked if item was received by Returns on 9/7/23, and received confirmation that it was. Reached out again on 9/25/23 asking for refund status, and was told ****** did not release money, so they would not send. I reached out to ****** on 9/25/23, and they confirmed that Spalding had the funds in their possession. Extremely frustrated by the run around given to me, and being told multiple stories instead of simply making things right due to their website error causing me confusion. There was no acknowledgement of this, of my previous reach-outs, and they are now refusing to send my money back, after I sent back the item. Truly a horrible experience.