Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a handbag from this vendor 9 Dec 2024, which was described as in "very good conditions and very clean inside and outside" and nothing could have been further from the truth. Instead, the item was heavily used, dirty, stained, scratched, with disclorations and misshappen leather. When I contacted them 19 Dec, and stated my dissatisfaction and said I wanted a refund, I was promptly blocked online. I shipped their item back 21 Dec via **************** with confirmed delivery 39 Dec. I also filmed the unboxing as well as the packing up for shipment and have that video footage. The seller has been recalcitrant, has told multiple, repeated lies to ***** and my credit provider, claiming that she never received the item or that it was not shipped to her address. She also stated the item was marked down from a much higher price, yet there was NO indication or evidence of that anywhere, and that the sale was final/no refund possible. Her policies were never mentioned or stated anywhere in our exchanges nor on the item listing nor on her Instagram page. There was ZERO transparency from her side. I have filed a complaint with the *************************************** against this business. My attempts to recover my funds thus far have not yieled the desired result, however I am still waiting for a final decision from my credit provider. The next step will likely be a complaint to the police and filing a legal action, along with negative feedback on various online rating sites. I have ZERO interest in any consigning arrangement or any store credit or exchange. Every shred of trust and good will have been thoroughly destroyed at this point. I will not do any further business with this unscrupulous liar. The ONLY acceptable resolution is a full refund, which includes the exchange fees I had to pay.

  Customer Answer

  Date: 03/05/2025

  This matter has now been resolved. My bank won the chargeback based on all the evidence we provided to rebut the seller's objections/false claims that she never received the return of the item and that the item was on final markdown.  We also obtained proof of delivery from the *****************, which was corroborated by the management and security of the building where the seller's shop is located who also had photographic evidence via their CCTV system clearly showing that the item was, in fact, delivered to the seller. So from my side, the desired result has been achieved. Thank you for following up.

  Business Response

  Date: 03/05/2025

  Hi, we received $1500.67 originally. Payment withdrew after 2 days on Dec 12 before she received the merchandise. Bank statement attached. 
  She claimed she sent the bag back and pressed us to refund her again which we ignored. There was no photo of tracking number provided from her side. 
  The amount she withdrew from my bank is $1645.83 which I couldnt recover. Bank statement attached. 
  I believe this is a scam, avoid this person at all cost. 

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 22948424
  
  I am rejecting this response because: You are a liar, full stop. And evidently, both your and my bank agreed based on the evidence I provided to refute your lies. You have lied from the very beginning. First, about the condition of your bag, second about the shipping details. I expected someone who claims to ship to ** all the time would know how to fill out pro forma paperwork and NOT write endangered animal leather on such forms. Third, you lied about the time *** Ex accepted the package. Did you not think the time stamps on your PMs stating ***** accepted the package and the actual time of acceptance were not visible? Fourth, The bag you sent was dirty, stained, heavily used with warped, misshapen and discolored leather. That is in no way, shape or form in the "very good conditions and very clean inside and outside" that you described. Fifth, I provided tracking information REPEATEDLY to you via ******. In fact, the very day I provided that tracking information, you were advertising that bag for sale again, and I have the screenshots to prove it. Sixth, you claim this item was on markdown from $5800 and on final sale. That was NOT indicated anywhere on your listings. Seventh, the ***************** did an in-depth investigation of the return shipment to you, and confirmed the delivery of the package, since it was sent Registered mail with signature. This was corroborated by the management of your building as well as the security personnel that this item was delivered on the 30th of December to your address and they have the **** footage showing the delivery to prove it. Be grateful that mail fraud charges weren't brought against you. Also be grateful that the chargeback was issued, because I would have taken you to court next. You may have succeeded in lying to ******, and think you could get away with lying to the bank, but lying to judge in a court of law would have invited charges of perjury with fines and possible jail time. Both the *********** police and the ****************************** have complaints on record in this matter, which are available to the public. To be clear, I paid you $1580.00. However, the bank refunded $1645, because of the additional Fx fees that I had to pay. The only scammer here is YOU! The record speaks for itself.
  
  Sincerely,
  
  **** ********

  Customer Answer

  Date: 03/06/2025

  As I mentioned to you yesterday, this matter has now been resolved after this complaint was filed. My bank won the chargeback based on all the evidence we provided to rebut the seller's objections/false claims that she never received the return of the item and that the item was on final markdown.  We also obtained proof of delivery from the ***************** in-depth investigation, which was corroborated by the management and security of the building where the seller's shop is located who also had photographic evidence via their CCTV system clearly showing that the item was, in fact, delivered to the seller. So from my side, the desired result has been achieved. Just to address further some of seller's claims, it is true I did file a ****** claim December 12 because I questrioned her trustworthiness based on what were clearly false statements she made related to preparing the item for shipment and the acceptance by FedEx.  ****** put a hold on the funds, but never returned any funds to me at any time. If they had, the matter would have been closed and there would have been no further action from my side or any need to file a bank chargeback. However, at one point, ****** decided the matter in her favor because they failed to do basic due diligence and made their decisions based on her repeated assertions that she never received the return, despite my providing tracking and delivery confirmation numerous times (as I have done here). I assumed the funds had been returned to her because they were taken out of my account and the ****** transaction was marked paid. When I appealed the matter,  ****** may have again debited her account. Her accusations that I took money from her are fallacious. I do not have the power or authority to take anything from her. This action was completed by both my and her bank after reviewing all the evidence presented in this matter and awarding me the chargeback. She was clearly aware that the item was shipped back on December 24, and even started advertising the item for sale. It is suspected that once she received this item, she sold it to someone else yet continues to claim she never received it, despite evidence provided by the postal service and her own building management and security personnel who handled the package delivery to the contrary.  Therefore, this matter can be closed. Thank you again for following up.

  Customer Answer

  Date: 03/06/2025

  Please see attachments from the **** investigation.

  Customer Answer

  Date: 03/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********