Business ProfileforOmnipoint Technology, Inc

I joined this company on May 6th for internet service only. I qualified aor the lifeline ACP program. So I paid $ 30 on that . After a few days I start to look into why I havent been receiving service. I found out I needed a router. I needed to buy it. They ranged in price from $439 to over $1000. Had I known this I never would have picked them for my internet service provider. So I decide I want to cancel my account and cut my losses. It took over 2 weeks of emails and phone calls before I finally received acknowledgement from them. First I was told they do not have a $ 30 internet plan. Cheapest was $49.99. ACP would pay 30 of it and I was responsible for the rest. Second I brought up the router situation. Yes I would need to purchase a router however they would lease one for $9 a month. I said I can't pay til June 1st. Was told no worries. I would get and invoice in the mail with the price difference of $30 from the ACP program and the price of the leasing of the router. Now June 6th arrives and I have no invoice and no way to pick up the signal I paid for in May. I get an email with a bill of 30$ even for service thru July 5th. It is now June 21st. I've called and emailed complaining and wanting to terminate service I'm paying for that I can't use. Instead I have received 3 automated emails telling me my account is delinquent and if I don't pay they could suspend service. I'm getting penalized for something I'm not receiving and have no way of getting. I feel omnipoint Technology does not give you all the information needed to decide what's right for you, they are not very informative, there is virtually no communication with a human no matter how you you try, and I'm unable to get service elsewhere until my account with them is terminated which is what I've been trying to do for over a month. I am no cl9ser to ending my misery with them or enjoying "The Curse of Oak Island" on * * ** I don't know what to do. I don't want this on my credit report.