Complaints

This profile includes complaints for Baystate Health System's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Baystate Health System

  280 Chestnut St Springfield, MA 01199-1000

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  Baystate Health System

  759 Chestnut St Springfield, MA 01107-1619

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  Baystate Health System

  57 Union Street Suite 101 Westfield, MA 01085

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have to report fraudulent billing activity from Baystate ************** regarding a bill for labs my wife ********************************* had performed at Baystate *********** in ***********, ** on 8/22/22 & 11/2/22. The labs on 11/2/22 totaled $543 and after my insurance company Anthem BC/BS processed this claim for their preferred provider I owed $11.56. On 3/21/23 I called Baystate **** **** at ************ and spoke to someone named ****. I asked **** why they are billing me since I already paid them. I told **** that on 1/18/23 I paid them a check for $11.56. **** said they never received the check and wanted to know if my bank cleared it. I told **** that her company cashed Check #*** on 1/23/23. **** said she has sent the bill over for further investigation and it would take 30 to 60 days to respond to me. I informed **** that I would not be paying anything further since I had already paid what I owed. The second problem on this bill was for labs performed for my wife on 8/22/22 at Baystate **** Center in ***********, **. The labs totaled $78 and after my insurance company processed the claim I owed $1.58. However, Baystate **** **** billed me $60.44. I asked **** why they were overbilling me when according to explanation of benefits I received from Anthem BC/BS, I only owed $1.54. I informed **** that they are violating the contractual agreement they have with this preferred provider since they are billing me more than what my responsibility is. **** put me on hold and when she came back told me to disregard this bill, without any explanation as to why I should. I informed **** that I never disregard any bills, and that I would be contacting the BBB for this suspicious billing. Personally, I have been an Investigator for 25 years, including 6 years previously as Investigator for a local Insurance company's Special Investigations Unit. It was a common response whenever someone was caught performing fraudulent billing, to tell the person to disregard the bill.

  Business Response

  Date: 04/28/2023

  Thank you for bringing this issue to Baystate ************** attention. It is our understanding that this issue has been resolved.

  Best regards,

  Edison