Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

RESCON Restoration & Construction has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforRESCON Restoration & Construction

    Disaster Cleanup
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/1/2021

    Years in Business: 37

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    RESCON Restoration & Construction (formerly ARS Restoration Specialists) provides full service disaster restoration company. The business specializes in water, fire, mold and reconstruction services and operates 24 hours a day, 7 days a week.

    Products & Services

    According to the information provided by the business their services include fire and water damage restoration, mold/lead/asbestos remediation, fire and smoke restoration, remodeling, boarding up the properties, bio-hazard material clean up, and much more.

    Business Details

    Location of This Business
    480 St. James Ave, Springfield, MA 01109
    BBB File Opened:
    10/28/2021
    Years in Business:
    37
    Business Started:
    1/1/1987
    Business Started Locally:
    9/14/2000
    Business Incorporated:
    6/27/2018
    Accredited Since:
    11/1/2021
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 164895 for this business, issued by Office of Consumer Affairs & Business Regulations

    These agencies may include:

    Office of Consumer Affairs & Business Regulations

    10 Park Plaza, Suite 5170

    Boston MA 02116

    (888) 283-3757

    https://www.mass.gov/orgs/office-of-consumer-affairs-and-business-regulation

    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • A.R.S. Services, LlC
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/22/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    In September of 2021 Rescon came to my home to remediate mold in a few rooms. My insurance company contracted them out. During the process a skylight was broken by the company. When I asked my insurance company about payment for the skylight I was told rescon was responsible for payment. I have been going back and forth with various employees of rescon for almost a year now. I still havent been paid for the window. I had a Man named ***** from rescon came to my home accessed the damage in a March **************************************************** $2,200 for the window and labor. Still not enough in my opinion but I went ahead and hired someone to do the work. When I didnt receive this I called rescon and found out he is no longer with the company. A man named *********************** told me ***** wasnt allowed to make that decision and ****** sent me a check for $600. In May of **************************************************************************************** ($3,800). He told me to send him the invoice and he would pay me for the whatever I paid for the repair. It is now almost August and I still havent been paid. You will also see that ******************* was cced on all emails from ***** their estimator. Any help from the BBB would be much appreciated. Thank you.
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kevin T

    5 stars

    06/28/2022

    My wife and I are very pleased with the exceptional service provided by the RESCON team. Our first ever homeowner's claim relied upon our insurance company selecting a reputable firm, and we're glad they selected RESCON.In the beginning of the clean up effort, we were naturally apprehensive about how the restoration would progress. Our concerns were respected by the RESCON team, and a restoration project manager was assigned to our project. We need to express our sincere thanks to **************, the project manager, for his professionalism and commitment to get the job done. He visited our home, explained how he would proceed with the restoration, outlined a schedule for completion, and was in contact by phone and text every day. It turned out he arranged to start the restoration two days earler than the original plan, and the project was completed in only two days instead of three. For the entire project, RESCON allowed us to set the pace, live up to their promises, and relieved us of worry over a stressful situation.**************

    Local BBB

    BBB Serving Central and Western MA and Northeastern CT

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.