ComplaintsforAuto Custom Leathers
Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints concerning delivery issues. Consumers report that they have paid in full for merchandise and do not receive the merchandise or a refund of their money. On 8/30/22 BBB submitted a written request to the company encouraging them to address the pattern of complaints. On 9/28/22 BBB submitted a second written request to the company encouraging them to address the pattern of complaints. BBB was in contact with the business owner on 10/3/2022 and was advised that the business has been unable to respond to complaints due to an ongoing health crisis.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The business didnt finish the job on my parts an took my money owner ************Initial Complaint
07/26/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I have made several inquiries regarding an order I placed in May 10, 2023 of this year sending the full payment via ***** on May 16 - screenshot is attached - and I received confirmation you received payment and an email advising order lead time is 2 to 3 weeks and that I will receive another email with details when the leather is shipped. I received no information. In June I sent another email in which Jerry advised that HE HAD a surgery and a section of his colon was removed, but he would check with the shop and get back to me. But he never did even though I have sent subsequent emails inquiring status. It is apparent he had NO intention of producing the leather and fulfilling my order as soon as you received payment. No representative has provided any information to me either. I should have first read the Better Business Bureau complaints about your business before I had placed the order, which by the way I find it strange that in 2022 you had told another customer that you had the same exact surgery. It is now nearing the end of July and my patience with AUTO CUSTOM LEATHERS company is done, he is thief and should be charged with fraud and in jail. I am requesting my $525 full money back ASAP!Initial Complaint
02/06/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On January 11, 2022, I paid Auto Custom Leathers $785.00 to have Two Leather seat covers made for my 2003 **** A4. The invoice number is 15708, and the tracking number that was provided to me on July 28, 2022, is UPS Ground ******************. I have spoken with the owner Jerry throughout this time about never receiving the seats that I ordered, all of this starting in April of 2022. Jerry always assured me that he was just behind due to him having cancer and that my seats would be completed. I stopped believing in his words at the end of July when I could not get the seat covers delivered to me. I filed with ******** **** to have my money returned to me but found out that the window to have a refund issued expires after 120 days. So, I began negotiating with Jerry to have my money that took from me returned. This has gone on for months with Jerry always telling me that he swears he'll pay me back. The last being January 3, 2023, when he said that his accountant had sent out the last of five checks to get customers paid back. Obviously, none of that ever occurred, and as of January 25, 2023, my phone number has been blocked from receiving texts and calls. Also, his bookkeeper Suzanne Z****** has never returned any of my emails and has never answered a call. Hopefully the BBB can help me, and as I can see and read plenty of others that have fallen victim to this manipulation of good business practices. I seek to have my $785 returned to me in any manner the BBB can achieve to resolve this dilemmaInitial Complaint
02/02/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I paid $1095 for Avanti leather seat covers in March of 2022. Many emails and texts indicating they are being shipped on Thursday. Each email continues the saga to a new future date. I want a refund and now no responses are receivedInitial Complaint
11/11/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Paid $903.30 on May 20, 2022 for two custom leather seat covers for 1989 JEEP GRANDWAGONEER. Several attempts have been made to collect merchandise or have refund issued. ****** and ******* have been unresponsive.Business response
11/28/2022
*************************** confirmed that the consumer picked up their finished product last week, and is all set.Customer response
11/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
09/19/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The owner send the wrong seats that I returned. I never got the refund.Initial Complaint
08/29/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered seat covers from ***** in March 2022. I have same issue as other customers posting here. The owner promised over and over they had them close. Finally was told they shipped, no tracking info provided. Told they were delivered to wrong address, package was to be re routed. Keep getting same answer but never able to give me a tracking number. Now texts being ignored. Want my $650 back.Initial Complaint
06/16/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unresolved
Ordered a upholstery set in ***** of 2021, was promised 5-6 week delivery. ***** the owner promised over and over they had them close. Finally was told they shipped, no tracking info provided. Told they were delivered to wrong address, package was to be re routed. Then told they were making them again. Same story again, shipped to wrong address. Demanded refund, credit memo issued. Told refund was coming in two payments back to my card, never happened. Told refund coming via bank checks, never happened. I'm out $1750 and been told its being returned now 6 times. I just want my money back like promised. Seems others have the same issue with ***** @ Auto Custom Leathers.Business response
07/08/2022
Spoke with the business owner and he indicated that he has been in touch with the consumer and has issued him a refund check.Customer response
07/11/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. I did receive the refund in two payments vis ****Provided the checks clear, this resolution is satisfactory to me.
Sincerely,
*****************************Customer response
07/18/2022
Complaint: 17436811
I am rejecting this response because:Complaint: 46468039-84FE6 Auto Custom Leathers sent two checks, first check bounced. I have not tried to cash the second.
Sincerely,
*****************************Business response
07/18/2022
Business owner advised that one of the checks can be deposited today. He advised once the first check clears the consumer can reach out Wednesday or Thursday and ***** will let him know that the second check can be deposited.Customer response
07/25/2022
Complaint: 17436811
I am rejecting this response because: refund was sent in two checks. Deposited first check per business's directions, that check bounced. Contacted BBB, direction back from Auto Custom Leathers via BBB was to cash second check and they would advise as to when to redeposit first check. Was told check would clear. 2nd check has now bounced.I'm not sure what to do now, cashed two checks that bounced, incurred fee's from my bank and wasted more time.
Sincerely,
*****************************Initial Complaint
04/26/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered and paid for the upholstery on Sept 3, 2021. ***** said it was going to take 4-8 weeks due to COVID. ***** said he's been going through Chemo treatment and I gave him the benefit of the doubt. ***** gave me a tracking # ****************** on March 17, 2022. However, when I go to track it, UPS has not picked up the package. They have stopped responding to my emails (March 22, 30, April 5, 11, 26). I am looking for a full refund.Customer response
05/10/2022
Consumer indicated they have heard from the company, but the issue has not been resolved. Comments follow below:
They said they will call me to refund me but I have not seen a call from them since Friday May 6, 2022.Customer response
05/18/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
The order was made on Sept 3, 2021.
The issue is the time it is taking to complete this order.
Also, they created a *** shipment to make it seem like it was going to be shipped.
I do not want to do business with them and request a full refund.Business response
05/18/2022
In October of 2021 I was hospitalized with an perforated colon. After three hospitalizations and 2 major surgeries, I had 10" of my colon removed. Problem related to work is that i missed close to 5 weeks of time from that period to now. All special orders go thru me. hence his order was never completed. I can complete it if he want in two weeks sice i am back full time. If not he can be fully refunded.
***** *******Business response
06/02/2022
Spoke with the owner who advised that a refund was processed for the consumer on Monday 5/30/22Customer response
06/02/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
The vendor has not refunded me. How are they refunding me? An electronic refund can not happen because I cancelled the card they charged it on.
If it was a check refund, they need to let me know that they sent the check.Customer response
07/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Yes, I received it.
Sincerely,
***************************************
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Contact Information
Customer Complaints Summary
9 total complaints in the last 3 years.
2 complaints closed in the last 12 months.