Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Berkshire Springs has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileBerkshire Springs

            Bottled Water Companies
            BBB accredited business

            Contact Information

            772 Norfolk Road

            Southfield, MA 01259-0279

            Get Directions
            Visit Website
            (413) 229-6660

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            This business has 0 reviews

            Be the First to Review!

            Customer Complaints

            15 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/24/2019

            Years in Business: 53

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Berkshire Springs is a family owned and operated business located in Southfield, MA, and they have been producing natural spring bottled water for many years.

            Products & Services

            According to the information provided by the business their services include bottled water, water dispensers, water coolers, coffee makers, coffee products, and more.

            Business Details

            Location of This Business
            772 Norfolk Road, Southfield, MA 01259-0279
            BBB File Opened:
            5/2/2013
            Years in Business:
            53
            Business Started:
            10/20/1970
            Business Incorporated:
            6/15/2019
            Accredited Since:
            10/24/2019
            Type of Entity:
            Corporation
            Alternate Business Name
            • Berkshire Springs
            • 772 Norfolk Road, Inc.
            Contact Information

            Customer Contact

            • Ms. Sheri Ann DeJan, Finance Manager
            Additional Contact Information

            Fax Numbers

            • (413) 229-3544
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            15 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/07/2024

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            I have been trying to get this company to close my account for 8 months. I have written three letters and called numerous times but no one ever can tell me what total amount I owe to close my account. I pay all of my bills in full and keep getting more with now small amounts that are just tiny finance charges. THESE PEOPLE LITERALLY WON"T CLOSE MY ACCOUNT. I had to threaten them with calling the police just to get them to stop dropping water I didn't want at my house. No messages gets through to any system except the person you talk to. This means I can tell the office people not to deliver water but the guy in the trucks never knows this. Same thing with closing my account. Tonight I wrote a 2.95 check because they say I owe it only I paid in full on Jan 1- I am so afraid they will keep billing me I feel I need to contact a lawyer to get them to stop billing me and to close my account. These people at this company are not honest and are incompetent. DO NOT USE THIS WATER COMPANY! BEWARE! it is the worst company I have ever dealt with in my sixty years of life on earth. Please Berkshire Spring Water LEAVE ME ALONE AND PLEASE CLOSE MY ACCOUNT.
            Read More
            Read 14 More Complaints

            Customer Reviews

            0 Customer Reviews

            What do you think? Be the first to review!

            How BBB Processes Complaints and Reviews

            Start a Review

            Local BBB

            BBB Serving Central and Western MA and Northeastern CT

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.