Business ProfileforMr. Sweeper Sew & Vac

On August 14, 2014 we ordered a Miele vacuum cleaner from Crate and Barrel. We ordered the Miele Kona S ****, which is notoriously made in black only. Crate and Barrel shipped instead a Miele Complete C3 Kona Canister Vacuum Cleaner , marine blue, with the *** 228 electrobrush which was later on replaced by an upgraded version, the *** 236. At that time, we had no idea about the substitution. Fast forward to December 15, 2023. I took my blue Miele for service to Mr. Sweeper Sew & Vac in West Roxbury. One month later, I went to pick it up. Surprise! I was presented with a black, worn out, scratched and faded black Miele vacuum cleaner. The man who runs the store insisted that it is mine. The fact that even the claim ticket says blue Miele is totally irrelevant to them. The black junkie one has been pushed on me ever since. The arrogance, the flippancy, the total lack of courtesy that I had to put up with while trying to recuperate my vacuum cleaner is mind boggling. I contacted the main company, Mr. ********************** in *******, **, but it made no difference. The man in charge there, who apparently has some clout over the West Roxbury spin off, insisted that I never dropped off a blue vacuum cleaner and the black one is mine. To this day, they stick to their version of the truth and shamelessly imply that I am either senile or a thief who wants to grab a better vacuum cleaner than the one I dropped off on that fateful evening. In the meantime, I have no vacuum because mine was simply stolen the Mr. Sweeper Sew & Vac in West Roxbury, ** 02132.Please, everybody out there, if you ever drop off anything at this store, take tons of pictures, grab witnesses and be prepared for anything that might happen.