Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 parts, used car purchased does not work when delivered, needs several thousands of dollars to even run and second part, advertised as low miles ***** when we later discovered it already had ****** miles back in 2006. This car could have 250K miles but we have no idea. rolled back Odometer in 2022. Paid premium for low mile vehicle and received a rolled back vehicle that doesnt even run.

  Business Response

  Date: 04/17/2025

  We have contacted our customer, ******* *****, and have reached a resolution agreeable to both parties.

• Initial Complaint

  Date:01/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my car on November 20th 2023 from this dealer. I put 4k down and traded in my vehicle. They told me they would mail be the spare key. And as a customer I would assume I would be buying a vehicle with no issues. This was my first large purchase for me. Instead the first issue was they never gave me my registration. I was pulled over by state cops and when I reached out to my sales man he said *** and sent me it in text. I had to pay for it to be printed. I followed up about the key and they said they don't have one and was not willing to make one. 30 days into driving my car the battery light came on and noises started. I towed my car to the dealer. I had zero communication or updates within a timely manner. When I got an email back finally they told me $2,250 to fix the issues. They sold me a car that had costly issues. She then went through my warranty. It took two weeks for a reply back telling me my warranty didnt cover the issues and I had to pay out of pocket for the repairs. I went to the dealer and the sales manager told me he had no idea my car was even there, at this point it had been almost 2 months. He proceeded to say they'd fix it. I was ran around in circles with no clear answers. I go and get my car on 1/18, I called and my car was covered in ice, snow and no car matts as asked. The general manager then told me WE FIXED THE *** DIDNT WE and proceeded to scream at me. HE told me this is how he handles his customers. I was sold a lemon. I wasn't accommodated. I then found out my warranty indeed covers those issues. I have been lied to, verbally abused and treated like it was my fault I bough the lemon. This is not an honest business. The general manager swore at me, told me to get a lawyer and took zero responsibility. I had my 3 year old with me. This GM screamed at me over how i expressed all the concerns, floor matts and clearing off my car. My car should have had no issues when bought. They are selling lemons and blaming customers.

  Business Response

  Date: 01/23/2024

  Thank you for bringing this to our attention. The vehicle is a 2017 Jeep Compass with approximately ******+ cumulative miles. We spoke with the manager at ******* and also the service advisor at ******, where the work was performed. The components which failed were operating properly when the vehicle was sold and delivered. They failed after the fact. The cost to complete the repairs was in the $2200-$2300 range. The warranty company denied the claim. *********** agreed to absorb the cost of the repairs made by CDJR24. The direct cost to *************************** was the $100 deductible, which is stated on the Buyers Guide. The vehicle was inside the repair shop during the recent snowstorm and therefore was not covered in ice and snow when it was picked up.

  Customer Answer

  Date: 01/23/2024

  I am perfectly happy with the fact that my car was fixed. But was the issue here is the same that are in your reviews on ******* Terrible customer service. I have emails from ************************* telling me one thing and then your sales manager telling me another. My car should have never had to go through warranty as it was during the 90 period and the mileage to repair my car with the MA lemon law requirements. I didn't know it took 4 weeks to get in touch with a company about a customers warranty? Clearly a waste of time because it should never had gone through warranty. I had the car for 30 days.  I do have those documents if you would like me to upload as well. I had to go in with my three year old and speak to a manager to confirm that the out of pocket expense that they wanted me to pay was incorrect. I had a sales manager come to me and apologize about how he had no clue my car was there for that period of time and he was embarrassed because of the lack of communication on their part.  It was not the snow or ice it was the mere fact that the day was freezing, I had my three year old with me who has sensory issues. I simply asked if it could be cleaned off as I had waited almost two months for my car back. I also requested floor matts and my spare key that was promised. Instead I had the General Manager verbal abuse me on the phone. He didn't care about my concerns, he just wanted to let me know he was also a single dad. A single dad with zero remorse and anger issues. I am also wondering why a company would be selling a car with thousands of dollars worth of issues? I have worked in customer service for years. I always learned to try and calm the customer down, see what I can do to assist. Instead of being more accommodating *********************** screamed at me and told me this is how he handles his customers who are upset. I am a single mom. I spent 4k on that car cash and took out another loan. A very large purchase for myself. This company never sent me the spare key they said they had. They didn't call me when my car was done. I have all the emails saved. I have my paralegal degree I am very familiar with the lemon law. I suggest you confirm that you sold a car with issues, your trained staff member wanted me to pay for those damages.  Just because you fixed a vehicle you were selling with issues doesn't mean you have addressed your lack of communication, customer service etc. This was a large purchase for me. You buy a car from a dealership trusting there's no problems. And also trusting they'd fix the vehicle, call you with updates and all have a mutual understanding of what's going on. ******* wanted  me to pay out of pocket, the sales manager had no clue my car was there and then the ** screamed at me for being upset with their service. This dealer should have fixed the car as it was 90 days and less than 79k miles. I am still unsure why ******* asked if I wanted to pay, called my warranty company even though it is their responsibility to sell undefective vehicles. All sounds like scam and everyone pointed fingers at the customer and not the workers. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was towed from one shop to ******* Easton, because the first place couldn't get the car to start. So they told me I had to $249 for diagnostic. Then they say it's going to cost $2100 including the diagnostic. For a starter and some gps or whatever. So they supposedly did the work and the car still doesn't work. Now they say I have to pay another $1000 for another part when the first amount didn't fix the problem. So why am I paying the $2100 if it didn't do the the problem that they said was wrong with the car. I feel that I should only be paying for the work that's going to fix the car. Which would only be $1249, the diagnostic and the part that just found out about that's going to cost $1000. Don't go around the car guessing. When the diagnostic was supposed yell them was wrong with car. So I need help. I feel being ripped off. I didn't pay anything yet. Cause im paying the car still isn't fixed

  Business Response

  Date: 12/21/2023

  This vehicle, a 2013 **** Explorer with ******* miles, was towed to ** from another shop, already taken apart and not starting. The vehicle is in rough shape. We had to perform a good deal of work to get it started; however, more work was still needed.  We have more than enough documentation of what was discussed. The vehicle was repaired, and the customer picked it up on 12/20/23.

  Customer Answer

  Date: 12/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:08/31/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a new truck through 24 Ford of Easton back in March of 2023. I had procured financing through AAA, but when I went to pick the truck up after waiting 2 months for its to be delivered, the dealership told me that I needed to finance through them or they would not sell me the truck. We had a purchase and sales agreement, but they would not honor it unless I financed through them at a much higher rate than I had. The representative I made the purchase with did not say anything about the need to finance through ******* at the time of purchase and it was not written in any paperwork that they gave me. Since I had waited for the truck for so long, I purchased the truck with financing through them. None of the paperwork mentioned anything about keeping the financing through them, so I refinanced right away through AAA at my original rate. Now, three months later they have charged my credit card $1,000 without my authorization. This is theft!! Not only are they practicing fraudulent business practices, but they are illegally charging money from people's credit cards without their authorization. This business needs to be shut down. They are dishonest and are a bunch of criminals!! I contacted my credit card company and reported it as fraud, but am worried that they will place my electronic signature on some counterfeit document that *** back up their claim. These types of practices cannot be allowed to continue unchecked. They need to be penalized to prevent them and other businesses from doing these types of things to hard working people like me and my family.

  Customer Answer

  Date: 09/10/2023

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 09/10/2023

  This transaction was for a factory order from ******************* It was done on the telephone and a deposit in the amount of $1000 via credit card was authorized at that time by the customer. The vehicle was ordered and the customer was notified when it arrived at *******. Between the time of the initial transaction and the delivery, ******* staff realized that the initial deposit of $1000, which was authorized by the customer, was not processed. At that time, we processed the deposit in the amount of $1000 as initially authorized by the customer.

• Initial Complaint

  Date:11/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I drop my truck(F150) off to 24 Ford of Easton for a tailgate repair on 8/29/22. Covered by warranty. Dealer called back the next day and said they hear engine making a "clicking sound", said I should repair and would damage the truck in the future. I asked if covered by warranty and said yes. I'll have to pay a deductible of $800(without warranty it would've costed $4500 to fix). Few days go by and they called me back and said they broke not ONE but TWO valve covers and my thermostat and said it'll delay the process and would have to submit through my warranty which I thought was puzzling because it should've been covered by the dealer so my deductible increase to $900. 2 weeks go by and still no truck, they said the parts that broke were on national backorder! Leaving me with no vehicle for 2 months, no rental provided by dealer. The day I found out they said parts were on back order I asked them to appraise my truck. A month goes by and nobody calls me back and during that month the value of truck is decreasing. I show up there 10/10/22 and nobody has answers. I spoke to the *************************** and expressed how I felt an how they were taking care of me. ***** was no help. I told him he should buy the vehicle from me and they should wait for the parts themselves as I was making payments on vehicle, renting vehicle(warranty covers up to 10 days/$40 a day rental), and if job was done I would've paid $900. Losing money in 3 different shape of form. I'm out of a vehicle for 2 months, inconvenience for me, my family, my job, and my side business. Now I'm forced to sell the vehicle because how unfair it was. I sold vehicle to dealer and they gave me $24k when the vehicle is worth $30850-$34300. My loan had a balance of $30k and I was shorted $6k plus I had to leave behind rims and tires(valued $4k) plus accessories worth $2k. Total loss of $12k. Loan I had was solid deal with ****% which you can't get now. I'm still with no vehicle as of 11/11/22.

  Business Response

  Date: 11/15/2022

  Thank you for bringing this to our attention. Based on our review, the customer brought his vehicle to us as he wanted to sell it. He did not originally purchase it from us. We made an offer to purchase, which he declined at the time. In the interim, the customer brought the vehicle to our service department for repairs and, due to global supply chain issues, the necessary parts were on backorder. The customer decided to sell the vehicle and we made another offer to purchase it at a then current market price, which was less than the initial offer made approximately 2 months earlier. The used vehicle market is extremely volatile, and values change regularly and significantly. The customer accepted our offer, gave us the title and we gave him payment in the form of a check. We currently have the vehicle in inventory and are still waiting for backordered parts.

• Initial Complaint

  Date:11/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Week of Oct 23rd was looking for a work car at ******* Easton in Easton Mass A 2016 ***** CRV EX was found. Dealership could not deliver the car in time. I sent a request to cancel the purchase to the sales manager : ******************* by text message several times. The dealership has not told the bank that financing should be canceled and is not returning the financing of $24,000.I have called the bank and sent all cancellation paperwork to the banks underwriting department so they can get their money back.

  Business Response

  Date: 11/07/2022

  The bank was notified that we are cancelling the deal. The check went out on November 3rd.

  Customer Answer

  Date: 11/07/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************************