Business ProfileforVeterinary Emergency & Specialty Hospital

On 9/2/2022, I brought my cat to VESH. He started to drool, and it was thick. I called them, they told me to bring him in. They took him right in when I got there. They did their estimate, and I gave them my credit card. I told them to hold onto it, since I would need to pay when I left. They did an exam, they saw a lesion near his right tonsil & something under his tongue. They did a needle aspirate & the cells came back diagnosed as squamous cell carcinoma. They told me that the lesion near his tonsil, was inoperable & I should have my primary vet do an actual biopsy, & get him in to see an oncologist. I was in one of the exam rooms, They told me, the vet tech would be in to see me, to bring me my cat, & go over things with me & paperwork, with the information, with my cats test results. The tech came in with my cat, we talked about my cats diagnosis, she said she was going to see if my bill was ready. I told her, the front desk had my credit card. We chatted a bit, and I told her that I wasn't happy with my vet, because he had just seen him 2 days prior, and removed a tooth, that he thought could be causing the drooling. He was sedated, it was easy for him to look around and these vets couldn't understand how he couldn't have seen the cancer. The lesion under his tongue was making his tongue curl and it was on the same side where he removed the tooth. I waited aprox. 30 minutes for the bill, & my credit card. They told me I was all set and could go home. This hospital, is like a prison when it comes to paying your bill. They won't let you have your pet if you don't pay. There was never any mention of more charges. I was all set. This Brett emailed me another invoice, saying I owed $223.67, I told him I waited to pay my bill they told me I was all set. The estimate was lower than what I was charged, he is saying it isn't. He is also saying, they wouldn't have known how much I owed, until they were done with the appointment. The attached emails state this also.