Business ProfileforTraditional Design LLC

My husband and I paid this architect in full in July 2021 for our new build house plans that we assumed were correct. Initially, he had verbally promised we would get all the designs in a 3D model but strung us along promising we would get it by the final design. He stated that his systems were down and all he had to do was contact the company. He argued with my husband and I for final payment statng that he didn't have to provide us with a 3D model as it wasn't in the contact even though he promised over and over again he would. We have proof via email and text messages. Fast forward to March 2022, we are wrapping up with our builder and attempting to break ground but we can not finalize a contract as 3 lumbar yards have stated the house he designed is not buildable and has major flaws. He has trusses going through our roof, walls that do not allign, closets and staircases in locations that are not possible. Architect continuously ignores emails, texts and calls myself, my husband, builder and lumbar yard workers have attempted. After two weeks of pestering him, He finally responded on March 22 stating that he would correct all the issues and speak to whoever needed. He has since continued to ignore us all and failed to respond and correct any of the issues. He was paid in full for the amount of $3,300.00 in July for our new build house design. These issues are not visible to the eye on the plans so being that we thought it was correct we paid. We are now left with a non buildable plan and need to find another architect to correct and design our house. I am requesting a full refund. I have given *************************** ample notice and opportunity to correct the issues and have attempted to resolve this amicably. He has again reverted to ignoring all our contacts. Our pre approval expires in 2 weeks and we can not proceed because of him. He is well aware of the situation and time frame as we discussed all this on March 22, 2022 via phone. We are requesting a full refund.