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Business Profile

Insurance Companies

Paramount Trust Insurance LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Paramount Trust Insurance LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Paramount Trust Insurance LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/02/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My insurance broker, Paramount Trust, failed to provide any support or communication when I experienced financial hardship and attempted to resolve my auto insurance coverage. I was unable to reach them by phone or email, which resulted in my policy being canceled, a balance going to collections, and additional financial and legal .In Jan, 2025. I lost my job and reached out to Progressive Insurance to request an extension or payment arrangement. They informed me that I needed to work through my insurance broker, Paramount Trust.I made multiple attempts to contact Paramount Trust by phone and email all of which failed. The listed phone number was out of service, and every email I sent bounced back as undeliverable. I had no way to speak to a live agent or receive any support.Because of this total lack of accessibility and communication, my insurance policy was canceled. As a result, I:Incurred a balance now at risk of going to collections Was dropped as a Progressive customer Had to pay more to become reinsured Am now at risk of losing my vehicle registration I have since filed a formal complaint with the Massachusetts Division of Insurance. I am filing this BBB complaint to make the public aware of Paramount Trusts negligence and lack of professional standards, and to seek an explanation, formal acknowledgment, and potential resolution.

    Paramount Trust Insurance LLC is NOT a BBB Accredited Business.

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