Business ProfileforVINOvations

I received a VINOvations gift certificate from my employees for $450. The gift certificate code is G07-JGD-44n-0C9.I redeemed the gift certificate online (at https://vinovations.us) on March 6, 2022 and the total order was for ****** so I used my Credit Card to pay the balance of $8.93.After repeated requests over a period of months, I finally got a reply from them as follows...2nd Jun 2022 @ 7:53 PM Re: Order #***** VINOvations.US said: *****, We greatly apologize for missing your order. It came thru a different channel b/c of the gift card. We will be getting your order together immediately! Some of the wines are backordered so we will provide you with options. Best, VINOvations Since that time I have written to them 5 times in response. Below are my 1st, 2nd, and 5th responses...3rd Jun 2022 @ 10:23 AM Response to VINOvations reply about Order #***** You said: OK. Thanks for your reply. Please contact me about the wine options and I will get back to you quickly so that we can settle this order and you can get it shipped! Thanks, ******************* 6th Jun 2022 @ 8:44 AM Please provide an update You said: Please let me know where you stand regarding the replacement options and the shipment. Since this has dragged on for many months, I would like to see this wrapped up and shipped out soon. Thanks, **** 28th Jun 2022 @ 12:21 PM PLEASE RESPOND AS YOU PROMISED TO!You said: Hi, Please respond to my requests so that we can wrap this up. I have given you plenty of time. I will go to the BBB, and I have copied and pasted the correspondence above which I plan to post on ************ if this does not get resolved ASAP. It's really hard to believe that I must go to this extent to get this issue cleared up. ******************* As of today, July 5, 2022, they have not responded back to me so I have no recourse but to file a complaint.