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Business Profile

Home Improvement

Jwg Carpentry & Custom Cabinetry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid a contractor (****************, aka ***************) to install windows in my home, he basically took the money and ran. Here is an abbreviated timeline of the events:May 6, 2022 - ******** writes a check ($4,800, see image) to ****************, as a deposit for window ordering and installation at her place of residence. July 26, 2022 - ****** texts ******** informing her that the windows are scheduled to go into production that Friday.Nov 15, 2022 - ******** texts ****** inquiring about the windows. No response.Dec 2022 - ******** makes several attempts to contact ****** by phone. After dodging a few calls, ****** finally answers and informs her the windows were manufactured and delivered to him, but sent back to the factory as they had not met his expectations. He would be in touch when they were delivered again in **** weeks. Feb 14, 2023 - ****** texts ******** to inform her that the windows would be going into production on Monday. ******** responds with a request for documentation of the window order. ****** does not respond Feb 15, 2023 - ******** texts ****** informing him she would be requesting a refund if he was unable to provide proof of transaction by Friday. ****** responds, informing her he had not had time to gather the papers the night before, but promised to get them to her. He also informs her there is no refund on custom windows once they go into production, so she would need to cancel before Monday. ******** responds requesting the cancellation of the windows and a refund. ****** does not respond Feb 17, 2023 - ******** texts ****** to confirm the windows were canceled. He responds that the windows were canceled and that he is waiting on a confirmation number. ****** fails to provide ******** with proof of any window orders or window order cancellations.March 18, 2023 - ******** texts ****** informing him it has been 30 days and inquiring about her refund. ****** does not respond. ****** has failed to respond since.

    Customer Answer

    Date: 06/18/2023

    I have not heard from the business in response to my complaint. ******************* will not answer phone calls or texts from me. It appears he thinks this situation will just go away if he ignores it. The man is a criminal. 

Jwg Carpentry & Custom Cabinetry is NOT a BBB Accredited Business.

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