Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was told they might have to replace the exhaust manifold due to ****** being rusted in place and bolt spring on one side removed, causing it to torq to one side with other heavy duty spring in place on other side. Took pictures that day. Brought in again due to my check engine light being on, not only did they tell me she had a leak there now but she now has her VSA light on when I took her back the next day and they refuse to accept responsibility.

  Business Response

  Date: 05/21/2023

  Initially **************** came in on 4/7/23 for a concern with a stolen catalytic converter. Parts for this repair were supplied by the customer, and we only charged her labor for the install @ $305.98, She was also informed during that visit that we DO NOT provide any kind of warranty on customer supplied parts, also during this visit we recommended a new alternator, and to replace the Exhaust Manifold w/ gasket as it was in poor health and may have been leaking, she declined at that time. On 5/19/23 she returned with a check engine light, during our scan we found a code P0135 for an 02 sensor tripping. We verified there are no leaks coming from the point of install from supplied parts. On the 5/19/23 visit we also did an initial code scan which revealed 02 sensor codes as well as ABS/VSC codes, which we have timestamped and documented, **************** stated those were our fault and we "had to fix them at our cost" Again we recommended the exhaust manifold w/ gasket, she declined stating it should be covered by her insurance due to it "being damaged by the theft of her Catalytic Converter" an insurance adjuster arrived and they declined coverage as it seems to be leaking due to age/deterioration. It is unfortunate, but it seems that **************** wants this to be covered by her insurance and it is not.

  Customer Answer

  Date: 05/22/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   

  I have provided a time stamped photo of the date they seemingly forgot. I had an appointment for 8am on May 10th. I brought her in at 9am and accepted the no phone call that day as I brought her in late. They open at 8am. This was stamped 8:21am on 5/11/2023. I got a call at 4:04pm telling me my car was "ready for pickup" and at 515pm I picked her up and had to go back to work. Her VSA light was now on so I called them at 6:37pm that same day, as shown with the photo above. What I WANTED was for the damage to be repaired by the repair shop I brought it too. I brought my car in every other month for maintance and tunes up and had her for less than a year. To have the company claim all I want is for "somebody to pay for it" when thats EXACTLY what my comprehensive insurance is for. As stated, look at ****** reviews from the last few months alone- it lists ******, by name, with engine repairs gone south and lights coming on after the "repair" was done. I kept my reciepts for people such as them.

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Kayleigh