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Business Profile

Jewelry Stores

TungstenFashions.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/06/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought my ring on 05/05/2025 and it was delivered on time with no problem. Within 2 weeks my ring came apart and I contacted the company. They said sorry for inconvenience and said they would ship me a new one which per invoice was sent out on 05/30/2025. I waited and still didnt receive ring and called them back. He said it should be there Thursday or Friday week of June 4-6. Waited called back said it was back ordered and said he would ship out and gave me a tracking number on the 9th. Tracking number didnt work called back and they stated he messed up on tracking order and gave me a new one and said they are still waiting for that size ring (12). Looked at tracking order and it states label made waiting for product. I called again and they stated it will be in by Friday the week of the 15th and Im still waiting for the ring. I went online and can order the same ring same size and said it would be delivered this week which is July *******. I just want ring replaced or give my money back.

    Business Response

    Date: 07/08/2025

    The ring was out of stock.  We are replacing this for you at no cost and we even offered to laser engrave this for free.  

     

    Customer Answer

    Date: 07/19/2025

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    *****

     

     

  • Initial Complaint

    Date:06/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a ring from Tungsten Fashions for $49.99 with a lifetime warranty in 2019. Early 2025 I requested an RMA# to get the ring replaced under warranty because a manufacturing defect. Sent the ring back 02/20/2025 via **** Ground Advantage 9500 1067 0041 5051 3615 72 ($5.75) with a requested Money Order payment of $18.99 (serial number: ************ and as of today 06/02/2025 somebody named ****, after numerous email request, is playing hide and seek and refusing to replace my ring.

    Business Response

    Date: 06/03/2025

    We told you the new ring was out of stock and that it would take a few weeks to ship.  It did come in and we did ship it to you.  We wish you well.

    Customer Answer

    Date: 06/03/2025

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    They have told false promises since March 2025, that they will send the ring but have not as of today 06/03/2025.

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    ********* ****

     

     

    Business Response

    Date: 06/03/2025

    This customer purchased a $49.99 ring from us 6 years ago.  This customer sent in a ring for us to replace it.  We told the customer that the ring was out of stock and it would take time to ship.  We are more than happy to send back the original ring and the $18.99.We have done nothing wrong, the ring he requested was simply out of stock and clearing the customer is unwilling to wait.  We will send the original back along with the $18.99.  We wish him well.

    Customer Answer

    Date: 06/03/2025

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    i want a refund of all the money I wasted dealing with their ring and the irresponsible customer service, $74.73.


    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    *********

     

     

  • Initial Complaint

    Date:05/09/2025

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for a product and the vendor has NOT sent it after lying about shipping. Sent me a tracking number that was not even sent to me: 1) Emailed vendor repeatedly 2) Have proof from the post office that the tracking they provided me was not even sent to me

    Business Response

    Date: 05/14/2025

    This customer was refunded in full.

    Customer Answer

    Date: 05/14/2025

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [The business has NOT refunded me and I would like them to provide proof of any refund they are claiming as they have not sent me the item, they lied about sending it which I proved and they have NOT refunded me any money.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    *********

     

     

  • Initial Complaint

    Date:04/01/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************************************************************************* 07/26/2024 Order #Z109808 ************************************************************************* 07/21/2024 Order #Z109657 Replacement items:No Tracking number 10/11/2024 Order #Z11352 No items ever showed up

    Business Response

    Date: 04/02/2025

    Hi *****,

    You placed an order for two $9.99 items.  You stated to us via email that you wanted us to cancel and refund you.  We did cancel and refund you $9.99.

    Thank you, TF

  • Initial Complaint

    Date:12/02/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tungsten Fashions, ************************************************************** ************ order was placed on 7-25-24 but items were never delivered repeated calls to customer service went nowhere and without resolution

    Business Response

    Date: 12/03/2024

    We spoke to the customer on Friday and told them there was a delay.  We told them to wait a few days and the items would be scanned in.  They have been scanned in and are in transit, as we promised.  The customer should look again at the tracking.

    Customer Answer

    Date: 12/03/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ******** *******

  • Initial Complaint

    Date:09/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a wedding band on June 28th 2024. I was told it was shipping next day via *****. My wedding was the 30th. The ring showed up after the wedding shipped via ******** I was charged ***** for the ring and ***** for the overnight shipping. I spoke to then and emailed them and was supplied a return label with the promise of a full refund. I returned the ring and now months later after getting the run around there is still no refund.

    Customer Answer

    Date: 09/22/2024

    I have not heard from the business in response to my complaint. They did not send the package overnight as they claim, it was sent us mail and arrived after my wedding. My wife and I had to scramble to find a ring. He told me to return the ring...told me he was refunding me for both shipping and the ring.

    Not one thing he promised happened.

    Business Response

    Date: 10/08/2024

    This customer ordered an engraved ring at 4:45 p.m. on a Friday night to arrive the next day on a Saturday wedding.  The customer wanted us to engrave the ring, overnight it and ship the ENGRAVED ring within 10 minutes - 1 hour past our cut off time.

    We did it for him - however the shipping company delayed the shipment, not us.  We have done nothing wrong.  The customer ordered an engraved ring, that is not able to be exchange or returned.  We make that very clear.

    We shipped the engraved ring back to the customer.

    Thank you,

    ********

  • Initial Complaint

    Date:08/20/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered two wedding bands, two months ago with a promise to be shipped the same day of order. After calling three weeks in the row, we finally received one ring, but the second one was never shipped. We kept calling every week with the same answer that the ring was shipped we still didnt receive the ring and decide to cancel the order. They promised us to refund the money within two days, but we still waiting for the money. They need to be put out of the business.

    Customer Answer

    Date: 08/31/2024

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 09/05/2024

    Amazing.  There was a delay and due to the delay, we laser engraved the ring for FREE.  We refunded the customer for the other ring and again, we engraved the other for free!.  Amazing - we did all this for free and we get a BBB complaint.  We wish you well. 

  • Initial Complaint

    Date:04/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never received my updated ring size 17 that I ordered 2 months ago from the business. I called and was suppose to get a new order and tracking number for the ring to be shipped out again and I have yet to receive it I have called numerous times and now I cant get anyone on the phone. I either want my money back or just send me my ring because ** getting married this month and this has thrown everything behind for me. I just want my husbands ring that I paid for this is ridiculous. I even left a voicemail and no one got back to me. If I cant get my ring I want a refund where I can get him another ring elsewhere.

    Business Response

    Date: 04/11/2024

    We are here in the office every day, Monday - Friday from 8 a.m. - 5 p.m.  We always pick up on the first or second ring.  Always.  We shipped the replacment ring to the customer - however, they state they did not receive the ring.  So, as a courtesy, sent ANOTHER ring - at no cost to the customer, with a tracking and we get a ********************** complaint?  We will upload the tracking to the bbb.  

    Customer Answer

    Date: 04/12/2024

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    Ileyiah

     

     

  • Initial Complaint

    Date:04/08/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a ring on 1/29/24 for $49.99. It did not fit and I returned it. They validated they received the item. They assured me the money was refunded several times. It has not been refunded.

    Business Response

    Date: 04/24/2024

    Not only has this ring been refunded, the customer also has an extra unpaid ring for $79.98 ring on her that she is refusing to send back to us.  The customer put in her ** address by mistake when placing the order and we shipped it to the ** address.   She called and said she made a mistake, we thought it was an honest mistake, so we engraved and shipped her another ring to her current FL address in *************  Apparently she called her old neighbors relentlessly to get a hold of the ring we sent to her old ** address.  She ended up getting that ring that we sent to ** from her neighbs AND the ring we sent to her in ***  Not only did we refund her for the other ring, on another order she sent back to us, she still owes us $79.98 for that extra, unpaid ring that was got from the ** address.  ********, you have an extra unpaid ring and you filed a BBB complaint against us? 

    No good deed goes unpunished.  Again, this is the epitome of doing the right thing and getting spit in the face for doing so.  However, this customer will never pull us away from doing the right thing and taking care of our customers that we have been taking care of for the past 18 years. 

    We wish you well.  

    Customer Answer

    Date: 04/25/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ***********************************

  • Initial Complaint

    Date:03/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My order said delivered a week or two ago, I contacted the company as I was away and my neighbour's said no parcels were delivered for me, they now refuse to refund me or solve the problem at all, I also paid for overnight shipping while waiting 2 weeks for it to ship

    Business Response

    Date: 03/05/2024

    We have called this customer 3 times in order to help.  They refuse to pick up, but have no issue with emails.  The package was engraved, shipped and delivered. The emails below are some of what we have with the customer, we will be happy to upload hours of more emails and will do so.

    We have been more than happy to help this customer and even filed a claim for them on their behalf.  Yet they contact the BBB on us?  We will close that file and they can deal with *** directly now.  We were simply trying to help them.  

    Here is also proof of the tracking and delivery:

     

    02/21/2024
    3:57 P.M.Delivered
    DELIVERED
    ***********, ******
    02/21/2024
    7:00 A.M.Out for Delivery
    Out For Delivery
    ***********, **, ******
    02/20/2024
    4:00 P.M.On the Way
    Arrived at Facility
    *******, **, ******
    02/20/2024
    4:59 A.M.Departed from Facility
    Lachine, **, ******
    02/19/2024
    4:47 P.M.Import Scan
    Lachine, **, ******
    02/19/2024
    4:04 P.M.Warehouse Scan
    Lachine, **, ******
    02/19/2024
    2:02 P.M.Your package has been released by the government agency.
    02/16/2024
    8:01 P.M.Import Scan
    Lachine, **, ******
    02/16/2024
    3:27 P.M.Arrived at Facility
    Lachine, **, ******
    02/16/2024
    1:53 P.M.Departed from Facility
    ***********, **, *************
    02/16/2024
    12:49 P.M.*** is preparing your package for clearance. We will notify you if additional information is needed.
    02/16/2024
    11:05 A.M.Arrived at Facility
    ***********, **, *************
    02/16/2024
    7:47 A.M.Departed from Facility
    White River Junction, **, *************
    02/16/2024
    7:16 A.M.Arrived at Facility
    White River Junction, **, *************
    02/16/2024
    5:02 A.M.Departed from Facility
    **********, **, *************
    02/16/2024
    1:09 A.M.Export Scan
    **********, **, *************
    02/15/2024
    6:27 P.M.We have your package
    ********, **, *************
    02/15/2024
    5:34 P.M.Drop-Off
    ********, **, *************
    02/15/2024
    2:38 P.M.Label Created
    Shipper created a label, *** has not received the package yet.
    *************

     

    We are not going to spend hours on this again today if you want to get this resolved and for us to help you, please call us.

    Take care


     
      *****************
      Suite 161
      ******** ** 02370
      ************ 
      **********************************
     


    From: ************* [mailto:*******************] 
    Sent: Tuesday, March 05, 2024 8:58 AM
    To: ******************************
    Subject: Re: Follow Up - Order # Z 105708

    Dude , if they stole my package they won't respond, I can contact the better business bureau , or consumer action if this doesn't get dealt with today, this is ridiculous 

    On Tue, Mar 5, 2024, 9:54 a.m. Support Tungsten Fashions <******************************> wrote:
    We also filed a claim with them the same day, we are waiting to hear back.  I will update you when we hear from them.
     
     
     
      *****************
      Suite 161
      ******** ** 02370
      ************ 
      **********************************
     
     
     
    From: ************* [mailto:*******************] 
    Sent: Tuesday, March 05, 2024 8:52 AM
    To: ******************************
    Subject: Re: Follow Up - Order # Z 105708
     
    Sorry I must have you confused with someone else, also I have contacted *** and they told me to contact ****.
     
    On Tue, Mar 5, 2024, 9:44 a.m. Support Tungsten Fashions <******************************> wrote:
    There is no *** here and the package was not signed for.  We show we helped you for hours going back and forth with this via email.   Then we called and there was no answer.  You need to contact *** for them to help you.  
     
    Thank you
     
     
    Error! Filename not specified.
      *****************
      Suite 161
      ******** ** 02370
      ************ 
      **********************************
    Error! Filename not specified.
     
     
    From: ************* [mailto:*******************] 
    Sent: Tuesday, March 05, 2024 8:33 AM
    To: ******************************
    Subject: Re: Follow Up - Order # Z 105708
     
    I have already been through this before with ***. Saying it was signed for yet I was not home I was away so it could not have been signed for . I made a claim a while ago and have yet to hear back
     
    On Tue, Mar 5, 2024, 8:29 a.m. Support Tungsten Fashions <******************************> wrote:
    Please call us to we can help you with this. *** shows they arrived to you and we also put in a claim for you to assist you.  Please call us to assist you with this.
     
    Thank you
     
     
    Error! Filename not specified.
      *****************
      Suite 161
      ******** ** 02370
      ************ 
      **********************************
    Error! Filename not specified.
     
     
    From: ************* [mailto:*******************] 
    Sent: Tuesday, March 05, 2024 5:30 AM
    To: ******************************
    Subject: Re: Follow Up - Order # Z 105708
     

    Customer Answer

    Date: 03/05/2024

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    Brittany

     

     

TungstenFashions.com is NOT a BBB Accredited Business.

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