Business ProfileforReady Set Boat

POOR CUSTOMER SERVICE While the product was shipped and delivered quickly, we didn't discover until weeks later when my husband took it out of the box (4-stroke outboard carburetor) that he ordered the wrong part. That's on us, but we tried calling and emailed Ready Set Boat to discuss the best way to go about returning it (unused) for at least a partial refund, and received zero response to emails (except one automatic response that said they would be in touch with us shortly - never happened), and there is no way to actually talk to a person on the phone. We understand that they were closed at the time, at least that's what the outgoing phone message said, but we tried calling again when they were supposedly open, and still no way to speak to a person, and still no reply to emails. We went ahead and returned the unused part with a letter, hoping that would spur some sort of communication from RSB (hopefully a refund!), but still nothing, and now we are out $324.99. I would rather not be writing this on a public forum, but have no choice when the company won't communicate with us.