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Business Profile

Training Programs

Remotemode LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Training Programs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/25/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got enrolled in Remote Mode on October 3 for the System Administrator career track (i paid **** USD through debit card) , they promised they would assist me with questions i would have about the program though email or phone calls. After i reviewed the material in the program i realized that it was old stuff, i realized they would be teaching me obsolete software (i.e ********* Server 2016 which is not supported by ********* anymore).That is when i sent an email to the person who enrolled me asking to speak to a manager and then he never gave the information. (I have the emails in case you need them).Then i tried to contact ****************** through email. One person called me and asked me to explain her the issue which i did, then she said somebody would call the next day and again nobody call me and now im just desperate so i resort to BBB, because i,m working class person and **** USD is a huge amount of money for me.

    Business Response

    Date: 11/04/2022

    Hi!

    Good day.

    This is to acknowledge your message about the complaint received from BBB, Complaint #********. This complaint has been resolved and settled with the client using the RemoteMode refund process,  transaction number #****-6228.

    Customer is aware of the process and the expected time frame to post in his bank account which is within 10 businesses from the time the refund was approved and cleared by the bank.  Email confirmation from client received provided the copy of official refund receipt that was received on his end.  

    And just in case the customer will have any other questions or concern we also provided a contact number to where he can reach us.


    Thank you for the service and allowing us to have ample time to settle this with the customer.

    Sincerely, 

    RemoteMode  
                                                                                                                                   

    Customer Answer

    Date: 11/07/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *******************

Remotemode LLC is NOT a BBB Accredited Business.

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