Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/20/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/18/25 my car was towed from a private apartment complex at 2:58pm due to me being illegally parked which I do not dispute. Once I noticed at 4pm that my car had been towed, I attempted to retrieve my vehicle. I called the ***** Towing at 4pm. I was transferred to an afterhours phone service as the business had been closed for the day due to an emergency. The following day 8/19/25 I explained to the woman (*****) that I attempted to pick up my car but they had closed early (they are 24hr towing *** but close at 5pm). She agreed they closed early due to a family emergency. I was charged $266.30 to have my car released. I had NO option but to pay their fees in order to get my car released. Included in this price is $35 for a certified letter I never received I was there within 24 hours. They said it was system generated, therefore I had to be charged. It seems as I am charged $17.16 twice for the same "unloaded/enroute mileage or unload/enroute mileage" - I picked up my car personally. $35 for a daily impound rate but they closed early. I had no choice. My car was held due to their early closure which is out of my control. I have evidence of the 2 phone calls I placed attempting to pick up my vehicle as I had to get to work. I attempted to resolve this, but they would not agree to leaving me no option to pay the fee in order to have my car released.I am not disputing the tow. I am disputing the storage charge $35, the unload fee $17.16, the $35 for a certified letter that they never mailed out to inform me my car was towed and $50 administrative fee to retrieve my vehicle from **********, ********. My vehicle was in their lot at **********************************************. I witnessed the location. This company is being dishonest with their fees. I did not sign their fee document as I am not in agreement. Fees were paid in cash as it was the only payment they accept.

  Customer Answer

  Date: 09/01/2025

  I have not heard from the business in response to my complaint.

• Initial Complaint

  Date:08/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 18th at about 330am my car broke down in *********. My insurance company couldn't get a tow truck to me for hours and I was in the middle of the road. The **** police towed my car to C&S towing at ****************************************************** about 9am I called the towing company to ask how much i would need to pick it up. I was quoted $225.98. When I arrived, they changed the total to $407.98. They added an "admin" fee of $50 and dmv tow to public access of $182.00 . I was told they charged me $50 because I called to ask how much i needed to bring with me. And the $182.00 to tow it 50 feet to the gate when I picked it up. This is a scam. And they over charged me and held my car until I paid the extra fees.

• Initial Complaint

  Date:07/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They never put my truck on the Tow bed and trying to charge me $300 rather than the $150 basic car price. Then I called ahead made an appt. Just wanting to grab one bag out of my truck and they said yes. When I arrived they said no, I had to pay in full. Then they agreed I could take one bag just to make it thru the week, but only this mean old white man went. I never had the chance to even show him exactly where it was, he just tossed my stuff around said he couldnt find it and now I was trespassing. Had to call the ******** police. I need to get my truck by this Friday but the price is unfair. They never towed it. Very unprofessional for no reason as I was being patient and polite. They are now asking $450, my car was towed Saturday night. Its Monday morning.

  Customer Answer

  Date: 08/10/2024

  I have not heard from the business in response to my complaint. I was charged $800 for a tow that never happened and $100 a day for storage. When asked if they would lower the price to $700, the * & ********** a man who said his name was *****(*****) said that they would only lower the price if I removed a negative review from ******* I was overcharged and accrued more days of storage due to not being able to afford the high rate of tow/storage. They never towed my vehicle. 

  Business Response

  Date: 09/09/2024

  To whom it may concern,

  
  

  We charged accordingly as this was a COMMERCIAL DUAL WHEEL TRUCK. Not sure where ******* got her information from that it was only $150.00 ("for a basic car") Video and pictures are attached. ******* truck was driven into the library parking lot so the police department could do inventory   after the police finished with inventory the truck was loaded onto a medium duty tow truck and was towed to C & L Towing where commercial storage and other fees applied. ******* also left her truck here for 6 days

  
  

  Item	Quantity	Price	Line Total
  Storage - CMV Dual Rear Wheels	6	$100.00	$600.00
  Fuel Surcharge	1	$2.51	$2.51
  APD Tow/Hook Fee	1	$132.00	$132.00
  Unloaded/Enroute Mileage	5	$4.40	$22.00
  Loaded/Hooked Mileage	5	$4.40	$22.00
  FreeQuantity Credit 2324514	2.5	($4.40)	($11.00)
  FreeQuantity Credit 2324515	2.5	($4.40)	($11.00)
  Discount:56.51	1	($56.51)	($56.51)
  Grand Total			$700.00

  
  

  
  

  As far as ******* saying she was being patient and polite, the video will tell you a different story.

  
  

  As far as a bill adjustment we took off the admin fee $45.00, certified letter $35.00 plus another $56.51 we will not be entertaining Ms. ******* as we charged accordingly.

  
  

  
  

  ****

  C & L Towing