Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Express Shipping Services

Odugua Cargo Shipping Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Express Shipping Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    * Date of transaction: 04/06/2024 * Amount of money paid: $420.00 * For cargo shipping to deliver *****: One box in Mirebalais; Two boxes in Gonaives * The Cargo has not been satisfactarily delivered * The Business has not tried to resolve the matter and make me Whole

    Business Response

    Date: 05/25/2025

    Sorry for late reply I just saw the msg dated may 24 2025 the boxes was picked up from Mr ***** ******** on behalf of Odugua cargo shipping ,because its was 2 ladies sending stuff together I already refunded Dialine the money she paid .I dont have ****** ***** A on my system if she can send me the invoice thats can help . After reviewing the invoice Ill notify BBB .Thank you for understanding 

  • Initial Complaint

    Date:12/04/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *Date of transaction: 04/10/2024 **Amount of money paid: $320.00 ***For cargo shipping to deliver in Cap-Haitien, ***** ****Cargo has not been satisfactarily delivered *****The Business has not tried to resolve the matter and make me Whole

    Business Response

    Date: 12/25/2024

    These boxes was sent to ***** due the situation in ***** the boxes had been delayed for months also there a confusion between Dialine and her friend boxes for 2 locations some of them were delivered and 2 boxes still at the warehouse in ***** my agent in ***** call the receiver to retrieve them no one answered I have pictures of the box on my warehouse please have ******* ****** to call *********** / *********** to make arrangements with Mr ****** for family to get the boxes for compensation odugua cargo will refund the shipping fee of $320 before January 31 2025                              ***** you for understanding 

    Customer Answer

    Date: 01/05/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ******* ******

Odugua Cargo Shipping Services LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.