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Specialty Schools

CryptoCrewUniversity

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/22/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up on Apr 28, 2024 based on what was offered on the website with the main focus of getting a FREE masterclass course as noted below.5 game-changing indicators to help you get closer to your financial freedom!Professionally designed notes, which make using the indicators simple and easy.Professionally designed demo video on each indicator so you become an expert FAST!Free Masterclass Course Help someone in need by giving them also a FREE Masterclass Course (Single moms, single dads, vets, anyone in a tough financial situation)I wrote to ***************: Wednesday, May 15, 2024 3:52 PM To: *************************** *********************************Subject: Re: [Crypto Crew University]: New order #****** i expected to not only get the indicators but more importantly learn how to trade. I am in my 60's and have not made the best financial decisions thus i wanted to start learning how to trade. The $797 was very expensive for me but i figured it was worth the price as i thought I was going to learn through the master class. I feel it is very fair if we split the cost of your special price of $249 and meet in the middle ($125) as i am on a fixed income and feel that I was mislead by the advertising..Free Masterclass Course Help someone in need by giving them also a FREE Masterclass Course (Single moms, single dads, vets, anyone in a tough financial situation)Much appreciated I sent and email and got this response On Tue, May 14, 2024 at 11:43AM *************************** ********************************* wrote:Hello ****,Thank you for your email and kind words. ?? We appreciate you sharing your feedback with us, and we will take this on board!With that being said, The master class is not a free course, there may have a technical issue on our website that sent out that bullet points.Now the 5 game-changing indicators have been removed and i am no longer able to access them. I have sent numerous emails about the missing indicators and have not received any response.

    Business Response

    Date: 09/02/2024

    Hello,
    I recently connected with the student who filed a complaint due to a series of events that led to this issue. These events do not reflect our standard business practices. ************** and my General Manager have been in communication via email to resolve the situation and ensure he has access to all his purchased courses, learning materials, and promised items.

    To further support him, ************** has been granted unlimited email support, additional indicators, and two months of free access to our most popular learning portal to aid in his financial journey. It appears he now understands the situation that initially caused some delays, has accepted our apology, and we are moving forward with a strong and positive learning experience.

    Please let me know if there is anything else I need to submit. 

    Customer Answer

    Date: 09/04/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

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