Business ProfileforCarr Hardware & Supply Co., Inc.

On Oct. 30th 2020, ************, our architect, and I met with Debbie ******, Carr Hardware's Asst. Mgr, to order a Graber shade called Salutation. We showed Debbie the shade on a photo with 2 other shades I didn't want. Debbie said she would call to set up an appt. to measure our windows. She never called. I set the appt, where she said she hated her job and wanted to quit. She didn't follow up. I called her on December 10th, 2020, and ordered 7 Salutation shades. She never sent me a receipt or confirmation. She said she'd get me temp shades until mine arrived. I left Debbie a message to find out if the temp. shades were in. No response. On December 22nd, I drove to Carr. Debbie wasn't in, and the manager contacted Debbie. Debbie called me and said she'd deliver the temp. shades, which she did. In Feb., 2021, Debbie and an installer installed permanent shades. The shades didn't look like the ones I ordered. But I thought I was wrong. When our architect came for a meeting in April, she said "these aren't the right shades." She and I drove to Carr Hardware. Debbie wasn't there. The manager, Dan *********, had no record of the order on the Carr computer system b/c Debbie has her own personal system. He emailed us: "I spoke to Debbie and she said you came into the store picked out the blinds you wanted after finding out the first choice was not available. She said you did not have your credit card on you at that time. You went home and called in the number." None of this is true. Debbie ordered a shade I didn't want called Conservancy because the shades I wanted were discontinued. She never consulted me, and I never came into the store to review those shades. The manager didn't believe me, and I had no proof until recently, my son showed me that Google maps tracks your trips. I made three trips to Carr: Oct. 30th, initial meeting, Dec. 22 to inquire about about temp. shades, and April to report the mistake. There was no trip to review a different shade.